Insights

by Pamela Michaels Fay It’s likely that you’ve used a chatbot, whether you realized it or not. They’re pretty good at what they do. But what is that exactly? They deal with a wide range of user issues, and oftentimes the user inquiry is answered in real-time with no hassle. Say your user wants to…

by Marty Aquino Wherever there is money, there will be bad actors trying to take it from your users. According to Business Insider, nearly 800,000 internet crimes were reported to the FBI in 2020, worth a loss of over $4 billion. The banking fraud numbers can be staggering, and they’re likely to keep rising as the world becomes…

by Marty Aquino Personalized banking isn’t optional for financial institutions to survive in the digital age. With previously unknown startup fintech companies devouring once untouchable bank and credit union market share, it’s clear that end-users prefer more custom solutions. Accenture’s Banking Consumer Study, one of the largest of its kind, with 47,000 participants in 28…

If you’re an online business, highly organized hacker teams could be coming for your code. Software supply chain attacks on public and private codebases surged by an astonishing 650% in 2021. That’s a serious threat for digital banks and credit unions, especially since it comes at a time when they are pushing ahead with digital transformation to keep…

With most major banks and credit unions now offering a mobile banking platform, end-users are already accustomed to digital banking from their smartphones. Leading the pack are the younger generations, with 88% of Gen Z and Millennials choosing to bank on mobile.  However, by no means does usage tail off among older bankers. In fact, some 40%…

Collecting and holding information on your clients is part of the banking industry’s DNA, because it made good business sense even before “know your client” laws made it mandatory. In the middle of the last century, computerization made record-keeping easier and more cost-effective, with the predictable result that institutions kept ever-larger quantities of client data. …