The future is anywhere, anytime, and always on.

In today’s banking landscape, where more than 70% of people prefer to bank digitally, the ease of that experience determines consumer loyalty. Financial institutions (FIs) are well aware that customers expect a banking experience as fast and intuitive as shopping online or reserving a car service. Yet many FIs whose technology can’t deliver that experience…

Written by Ron Shevlin, Chief Research Officer, Cornerstone Advisors — Commissioned by Lumin Digital For community banks and credit unions, the digital channel has become a cost of doing business. But what if it could become a profit center instead of a cost center? Shifts in consumer behavior, competitive pressures from fintechs, and, most importantly,…

Innovation can’t wait—discover how leading credit unions are moving faster and growing smarter. Watch this on-demand webinar to hear from credit union leaders who are transforming their digital banking strategy with Lumin Digital. Learn how they’re meeting rising member expectations, accelerating innovation, and positioning their institutions for long-term success. You’ll gain insights into how a…

Users are looking for and expecting intuitive, human-centered, and deeply personalized experiences that evolve as their expectations and financial needs shift. At Lumin Digital, we believe the key to delivering on that expectation is continuous activation. What is continuous activation? At its core, continuous activation is about creating ongoing value that evolves as the user’s…

By: Sean McElroy, Chief Risk Officer, Lumin Digital First published on CUInsights, May 20, 2025 From account takeovers and wire fraud to phishing campaigns and social engineering, the threat landscape for financial institutions evolves constantly. So, it stands to reason that security and fraud detection measures must also grow and change quickly in response. Institutions…

Evaluating how users manage their accounts Lumin Digital’s User Experience (UX) team monitors and evaluates user data from over 5M users to uncover opportunities to improve the digital banking experience and provide additional value to end-users. Lumin’s UX team discovered an opportunity to rethink how digital banking users interact with their accounts and set their…

Digital channels have become the backbone of today’s banking journey. Consumers expect a seamless, hyper-personalized experience across all platforms, and FIs must adapt to meet these ever-changing demands. If you are still using legacy technology or an early modern platform–originally built on-premises but migrated to the cloud–you’ve likely experienced unplanned downtime, an influx of support…

Does your digital banking experience and platform meet customer expectations? Your expectations?  Despite their potential to regain market share, CFIs struggle to keep up with the rapid pace of digital innovation. Many are limited by decades-old tech. Without making a tech switch, community FIs introduce real risk to their organizations, including adding to their tech…

Fraud threats are growing more sophisticated—discover how your organization can stay one step ahead. Watch this on-demand webinar featuring experts from Lumin Digital and BioCatch as they explore the latest fraud trends and the proactive strategies financial institutions need to stay ahead. You’ll learn how cloud-native platforms and AI-driven behavioral insights are transforming digital security…

Turn your channel into a growth engine Presented by Cornerstone Advisors, commissioned by Lumin Digital. Described as a $25 billion revenue opportunity, the digital channel has evolved into a strategic growth engine. With Ron Shevlin, Chief Research Officer at Cornerstone Advisors, we explore how financial institutions can, and should, transform their digital banking channels from…