Credit unions
Strengthen your relationships and stay connected—digitally.
Strengthen your relationships across all generations and deliver more impact to your communities by providing digital banking solutions in one platform.
Say goodbye to legacy technology. Increase member growth and retention.
Challenge: Evolving member expectations and rapid disruption
The financial sector is continually disrupted with new technologies and an increasing amount of competitors offering digital-first options. Staying ahead of change is essential to remain relevant and competitive.
Our Solution: Exceed member expectations with disruption-proof technology and 1:1 expert guidance
Stay ahead of the curve with regular updates and enhancements with zero downtime. Our team of experts helps you navigate change to ensure you’re meeting the evolving needs of your members while you meet your strategic goals.
Challenge: Legacy technology
Outdated banking technologies cannot meet today’s expectations. Members increasingly prefer—and switch to—financial institutions that offer digital-first solutions accessible anytime, anywhere, and on any device.
Our Solution: Upgrade to a customizable modern banking solution that scales with you as you grow
Provide a seamless and secure digital and mobile banking experience for your members with a future-proof digital banking platform. Our solutions ensure your members get the experience you envision for them—digitally. With a cloud-native infrastructure, you’re able to innovate at scale
Challenge: Member growth and retention
Attracting new members and retaining existing ones is critical for sustained growth. Meeting the diverse needs—particularly across generations—of your member base requires tailored solutions.
Our Solution: Achieve your goals by growing members with an enhanced digital experience that builds on your in-person relationships
Grow membership and improve member loyalty with customizable engagement solutions. Our solutions include targeted marketing campaigns, interfaces to appeal across generations, gamification features, and resources for financial wellness. Continue to over-deliver on member expectations with analytics and insights into their behavior and preferences so you can improve member acquisition and retention.
We’ve seen this colossal shift from branch transactions to digital banking transactions. We want to stay really member-focused and have to be able to service the member as if we were in front of them in the digital space… I started seeing digital banking as more of an investment.
Art Beard
Chief Digital and Information Officer, Community Financial Credit Union
As a small financial institution, we don’t have the scale to compete without a partner. What Lumin has enabled us to do is compete with the big banks.
Kate Rogers
Chief Innovation Officer, U of I Community Credit Union
Lumin brings to us the capability to be able to serve members in ways that we haven’t before.
Danielle Milner
Chief Experience Officer, Community Financial Credit Union
Trust our team of seasoned industry experts who bring over 240 years of combined experience to ensure successful onboarding, on-time launches, and continued partnership so you can achieve your goals.
50+
credit unions supported
Our team understands the unique challenges credit unions face and continuously innovates to improve the member experience and exceed their expectations—digitally.
100%
referenceable
Our commitment to client partnership and ensuring success has led us to never lose one. With a near 90 NPS score, all of our clients are referenceable.
5M+
users supported
Our extensive user base means we have access to millions of data points on user behavior, allowing our clients to make data-driven decisions—at scale—to continue to stay ahead.
Strengthen digital relationships, optimize ROI, and innovate at scale.
Our comprehensive suite of solutions are built to exceed expectations. Leveraging a cloud-native, disruption-proof platform, our digital banking solutions are designed to deliver your members the digital experience, functionality, flexibility, and security they want. Our solutions improve engagement and loyalty, helping you achieve ROI more quickly. Reduce operational costs by streamlining banking operations for both your members and employees.
Case study
We think forward
We don’t wait for progress. We drive it. Explore industry insights and perspectives.
Case Study
How a community credit union’s approach to becoming a digital-first provider helped them grow
The University of Illinois Community Credit Union (UICCU), with its nearly century-long history, encountered significant hurdles in its digital transformation journey. Despite offering online banking services for a long time, UICCU realized in 2019 that more was needed, including taking a more proactive approach to members’ digital needs, providing the right resources, and empowering staff…
Case Study
How Lumin Digital Is Helping Interra Credit Union Innovate Quickly
Indiana-based Interra Credit Union began in 1932 when seven local visionaries, along with businessman Edward Feiling, came together to form Elkhart County Farm Bureau Credit Union. Opening with just $19.50, that initial deposit has grown to $1.6 billion and is now known as Interra Credit Union. Interra has between 85-90,000 members, of whom approximately 50,000…
Case Study
How Lumin Digital Helped Heritage Family Credit Union Increase Its Digital Banking Engagement
Heritage Family Credit Union was formed in 1956 when a group of GE employees in Ludlow, Vermont, pooled $800 in deposits for the first month. Over seven decades later, HFCU strives to provide friendly, high-quality services for its customers and their families throughout Vermont, New Hampshire, New York, and Massachusetts. Katye Munger is the Assistant…
Case Study
Case Study: How Lumin Digital Helped Consumers Credit Union
Lindsay McCall serves as the Chief Operations Officer for Consumers Credit Union in Kalamazoo, Michigan. In the fall of 2019, Consumers CU converted to Lumin Digital’s cloud-based platform, seeking digital banking solutions for retail and mobile banking. We sat down with Lindsay to discuss the impact the Lumin Digital platform has made in Consumers CU…
Your members will love the Lumin experience
Benefit from weekly updates that enhance features and functionality for you and your members. Experience no downtime as the Lumin platform continuously improves and helps you innovate—seamlessly.
200+ partners and integrations
Weekly updates without disruption
99.999% uptime
Users highly rate the Lumin platform. With near-perfect app ratings and a net fan score of 82%—users are engaged and ”love” the overall experience—strengthening their relationship with you while better managing their financial lives.
4.85 iOS rating
82% of customers “love” the app
Client experience
Staying ahead of expectations
As digital experiences and user expectations evolve, we partner with clients to develop what’s next. From gaining insights from user interactions to listening to client feedback to applying learnings across our platform, our approach is based on continuous improvement and partnership— keeping clients at the forefront of change.