The organization
Langley Federal Credit Union, based in Virginia, is one of the 100 largest credit unions in the U.S.
The mission
Langley envisioned a self-serve digital banking experience that would make saving and budgeting easier and encourage growth in active users, new product adoption, and increased wallet share.
The obstacles
The credit union’s early modern banking platform was unreliable due to frequent outages and loss of functionality. Updates to the system posed significant challenges that were undermining member trust and satisfaction.
The solution
Langley elected to move to Lumin Digital’s 100% cloud-native platform with its weekly updates, 99.999% uptime, and SDK that would allow for the launch of new products and features for both existing and new markets, quickly and without disruption.
The results
Since Langley’s conversion to Lumin, their app score has soared to 4.9 out of 5 stars. Their team now has the time and tools, using Lumin’s SDK, to quickly roll out new products. Langley has also leveraged Lumin’s partnerships with other organizations such as BioCatch, which offers real-time protection from fraud and financial crime for financial institutions.
“Members are able to give primacy to Langley and make it first in their wallet because we give them the flexibility and functionality they need to conduct their financial business.”
– Michelle Case, VP of Digital Channels, Langley Federal Credit Union
