Insights

In today’s world, every bank and credit union needs a digital banking platform. But what they require from their digital banking solution is far from identical. Find out what sets them apart and why that matters. It’s a tale of two cities… banks and credit unions. Comparing them to each other is like comparing Paris…

With social engineering scams dominating fraud tactics today, forward-thinking banks and credit unions are turning to the science of behavioral biometrics to help their customers thwart even the most sordid criminals. In today’s digitally dominated world, cybercrime happens so frequently that experts believe there is a new victim every 22 seconds. And that ratio is…

With the possibility of a recession looming, now is not the time for banks and credit unions to be timid. It’s no secret—the current economic environment is unpredictable, at best, or in a recession, at worst. The meteoric rise in inflation is driving prices to their highest levels in decades, while a reliance upon unsecured…

Oh, the application process. We can’t avoid it, and yet, we can’t quite seem to fix it. It’s just one of those things that continues to be a bottleneck for banks and a test of patience for customers. But as processes became increasingly more digital, there was a glimmer of hope that we’d finally have…

by Pamela Michaels Fay While customer loyalty programs in the banking industry are far from new, they’ve certainly evolved. Today’s customers are too young to remember the late ’60s when receiving a toaster for depositing money into a checking account was quite the incentive for a new customer (toasters were a popular wedding gift back…

by Pamela Michaels Fay When most people think about growing their business, they’re likely referring to scale. Scale and growth, in the context of business, are two terms that are often used interchangeably but are, in fact, fundamentally different. When banks and credit unions are looking to grow their business, they actually need to scale…