Content Type: Article/Blog

  • In Times of Uncertainty, Should You Stay Afloat or Invest in the Future?

    Woman researching at home

    With the possibility of a recession looming, now is not the time for banks and credit unions to be timid. It’s no secret—the current economic environment is unpredictable, at best, or in a recession, at worst. The meteoric rise in inflation is driving prices to their highest levels in decades, while a reliance upon unsecured…

  • Struggling With Bank Application Abandonment? Here’s What You Can Do

    Woman researching at home

    Oh, the application process. We can’t avoid it, and yet, we can’t quite seem to fix it. It’s just one of those things that continues to be a bottleneck for banks and a test of patience for customers. But as processes became increasingly more digital, there was a glimmer of hope that we’d finally have…

  • How To Set Up a Digital Bank Rewards Program To Improve User Loyalty

    Team reviewing project

    by Pamela Michaels Fay While customer loyalty programs in the banking industry are far from new, they’ve certainly evolved. Today’s customers are too young to remember the late ’60s when receiving a toaster for depositing money into a checking account was quite the incentive for a new customer (toasters were a popular wedding gift back…

  • Beyond Growth for Banks and Credit Unions: 5 Tips to Scale Your Operations

    Team listening in meeting

    by Pamela Michaels Fay When most people think about growing their business, they’re likely referring to scale. Scale and growth, in the context of business, are two terms that are often used interchangeably but are, in fact, fundamentally different. When banks and credit unions are looking to grow their business, they actually need to scale…

  • Loan Fraud: How To Detect and Prevent Against the Next Generation of Lending Fraudsters

    Two people looking at a computer screen in the dark

    Loan fraud is hitting U.S. banks and credit unions hard, both in terms of cost and operational burden. Not only does every $1 of fraud loss cost US financial services $4, but the need for lenders to detect and prevent fraud inevitably adds friction to the application process that can deter genuine end users. All…

  • The Ins and Outs of Knowledge-Based Authentication for Identity Verification in Banking

    Mobile security

    Consumers lost over $5.8 billion to fraud in 2021, according to the Federal Trade Commission, and the threat is on the rise. Until financial institutions have a secure, reliable method for verifying account access and transactions, hackers remain ready to pounce. For banks and credit unions, securing data with additional layers of authorization is a…

  • Customer Identification Programs 101: A Guide for Banks and Credit Unions

    Mobile security

    The customer identification program (CIP) is an essential part of the daily operations of banks and credit unions. In the U.S., financial institutions are required by the federal government to verify the identity of their customers. Implemented in 2003, CIP is a provision of the USA Patriot Act. It requires banks and credit unions to…

  • Digital Banking Automation: Make the Manual Review Process a Thing of the Past

    Process flow

    by Marty Aquino For many banks and credit unions, manual reviews are a mixed bag. Sure, they are sometimes entertaining for the reviewers, but as anyone who has ever experienced the process knows, they are often unnecessary. And in this increasingly digital world, traditional, analog manual reviews may not only be inefficient for your banks…

  • A Roadmap to Predictive Analytics Tools in Digital Banking

    Meeting in progress

    Banks and credit unions are not only repositories of money, but of business and consumer data. Predictive analytics tools help your organization more effectively use your data to enhance business decisions, gain competitive advantages, improve satisfaction and fortify user loyalty by personalizing their experiences. Regarding user satisfaction, McKinsey indicates that U.S. retail banking end users’…

  • How To Manage Buy Now, Pay Later (BNPL) Features

    Collaborative meeting

    If the Buy Now, Pay Later (BNPL) feature isn’t standard yet, it won’t be too long before it is. When customers make large purchases — and even some smaller ones — they often look for this option. And it’s not just customers who are excited about the choice. Some of the largest retailers, like Amazon…