Category: Digital & User Experience
Beyond the Black Box: Transparency, Privacy, and AI in Digital Banking
Financial decisions are deeply personal, categorically unique, and multi-dimensionally complex.
Shaping the future of digital banking, together: How Lumin Digital and each client build a lasting partnership through go-live and beyond
Explore what life as a Lumin client really looks like. Spoiler: it’s transparent, collaborative, and designed to keep delivering value—week after week, year after year. Whether it’s our weekly sprint demos, monthly product strategy sessions, quarterly business reviews, or simply day-to-day interactions, we’re deeply invested in helping you grow, serve your users, and lead your…
De-risking your digital banking transformation: How to ensure a successful, on-budget launch
An intuitive digital experience is the key to user trust, acquisition and retention, faster time to market, and lower costs for community financial institutions (CFIs). So why would a CFI hesitate to switch digital banking tech providers—even when their current platform alienates users with persistent outages, a lack of modern capabilities, and infrequent updates that…
RECAP: Lumin Chief Commercial Officer Kelley Michalik on the Importance of Speed, Trust, and Adaptability in Digital Banking
Lumin Digital Chief Commercial Officer Kelley Michalik recently joined the Fintech Hustle podcast for a wide-ranging conversation on the future of community banking, digital experience, and how credit unions and community banks can outpace larger competitors. In a conversation that spanned everything from go-to-market innovation to personalization at scale, Michalik underscored how community financial institutions…
RECAP: Lumin Founder and CEO Jeff Chambers on leadership, innovation, and the future of digital banking
Lumin Digital founder and CEO Jeff Chambers recently appeared on the Fintech Cowboys podcast to discuss how strong leadership, a culture of innovation, and a focus on disciplined execution have shaped Lumin’s growth. In a wide-ranging conversation, Chambers shared what differentiates Lumin in a crowded digital banking landscape, how to build a lasting company, and…
Unlocking the path to a successful digital banking transformation
Action guide to resolve perceived barriers and move confidently forward Many financial institutions recognize the need to shift to a future-ready banking platform—to upgrade their user experience and pave the way to enhanced loyalty, share of wallet, and revenue opportunities. But perceived obstacles, often based on past experience, can lead to hesitation and delay. Read…
The digital banking channel: Making it a profit center
Written by Ron Shevlin, Chief Research Officer, Cornerstone Advisors — Commissioned by Lumin Digital For community banks and credit unions, the digital channel has become a cost of doing business. But what if it could become a profit center instead of a cost center? Shifts in consumer behavior, competitive pressures from fintechs, and, most importantly,…
Human-inspired digital banking design engages users and builds long-term digital relationships
Users are looking for and expecting intuitive, human-centered, and deeply personalized experiences that evolve as their expectations and financial needs shift. At Lumin Digital, we believe the key to delivering on that expectation is continuous activation. What is continuous activation? At its core, continuous activation is about creating ongoing value that evolves as the user’s…
Designing a better user experience that drives double-digit engagement and adoption rates
Evaluating how users manage their accounts Lumin Digital’s User Experience (UX) team monitors and evaluates user data from over 5M users to uncover opportunities to improve the digital banking experience and provide additional value to end-users. Lumin’s UX team discovered an opportunity to rethink how digital banking users interact with their accounts and set their…
What it takes to secure an always-on digital banking platform
By: Sean McElroy As first seen in the Forbes Tech Council, November 21, 2024 Whether consumers know it or not, digital banking providers are essential partners for financial institutions. They deliver transformational, forward-thinking tools to help consumers manage their financial lives and grow their relationships with financial institutions. They are also critical infrastructure providers securing the…