Category: Digital & User Experience
Digital defines banking relationships
For many users, the app isn’t just how they access their bank, it’s the relationship itself. Lisa Daniels, COO of Lumin Digital, explores why mergers expose this truth, why digital deserves the same accountability branches always had, and how AI, prioritization, and trust will define the next era of banking experiences.
The compounding effect of knowing what your users actually experience in digital banking
Digital transformation often looks successful on the surface, yet banks still can’t see how users truly experience their apps, only what they did. Camila Carvajal of Lumin Digital explains how behavioral intelligence closes this gap, turning guesswork into evidence-based design through tools like Lumin Signal for continuous, measurable improvement.
Open banking consent management: How credit unions and community banks can lead the data-sharing experience
Most of your users’ financial accounts are already connected to third-party apps without your visibility or control. Learn how open banking consent management helps credit unions and community banks lead that experience before regulators require it.
Beyond the clicks: Moving from campaign broadcasting to user engagement that compounds
Why click-through rates tell only part of the story. Learn how personalized content, behavioral targeting, and timely engagement drive deeper relationships and more meaningful digital banking growth.
Powering financial institutions to break away and win
Discover how Lumin Digital’s modern platform helps financial institutions break free from tech debt and drive continuous innovation.
Driving double-digit engagement growth
Discover how Lumin Digital helps financial institutions drive sustained digital engagement growth. Using client data and analytics, we found average engagement increases of 10–12% within two years—strengthening retention, adoption, and long-term growth.
Clarity, cadence, and culture: How Lumin Digital turns yesterday’s implementation playbook on its head
Lumin Digital’s secret sauce for achieving 100% on-time launches isn’t magic; it’s intentionality.
Successful launches every time
How Lumin elevates speed and precision so you don’t have to choose between them.
From go-live to growth: How implementation sets the stage for ongoing success
With digital banking implementations, taking long-term scalability, support, and change readiness into account—sets the stage for ongoing success.
Report: How AI will influence the future of digital user engagement
AI is opening a new chapter in digital banking—one that’s more personal, intelligent, and intuitive. Beyond machine learning, emerging technologies like natural language processing, generative AI, and agentic AI are helping financial institutions simplify operations, personalize every user interaction, and deliver digital experiences that feel truly human. In Lumin’s latest research report, we explore how…