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Article/Blog
Metrics that matter when evaluating your digital banking platform
Digital banking has become the dominant way consumers manage their financial lives, with recent surveys showing that a majority of U.S. bank customers now use mobile and online channels as their primary methods for everyday banking. According to the American Bankers Association’s 2025 consumer survey, 54% of customers use mobile apps most often to manage…
Article/Blog
Digital banking health check: 5 areas that predict growth or risk
Hailing a ride, ordering food, opening a checking account: customers expect all their daily transactions to be instant, intuitive, and always available. Is your architecture legacy, early modern, or future-ready? Many financial institutions (FIs) struggle to meet consumers’ expectations for digital banking because they’re held back by decades-old technology. Whether still operating on fully legacy…
Article/Blog
Struggling With Bank Application Abandonment? Here’s What You Can Do
Oh, the application process. We can’t avoid it, and yet, we can’t quite seem to fix it. It’s just one of those things that continues to be a bottleneck for banks and a test of patience for customers. But as processes became increasingly more digital, there was a glimmer of hope that we’d finally have…
Article/Blog
How To Set Up a Digital Bank Rewards Program To Improve User Loyalty
by Pamela Michaels Fay While customer loyalty programs in the banking industry are far from new, they’ve certainly evolved. Today’s customers are too young to remember the late ’60s when receiving a toaster for depositing money into a checking account was quite the incentive for a new customer (toasters were a popular wedding gift back…
Article/Blog
Beyond Growth for Banks and Credit Unions: 5 Tips to Scale Your Operations
by Pamela Michaels Fay When most people think about growing their business, they’re likely referring to scale. Scale and growth, in the context of business, are two terms that are often used interchangeably but are, in fact, fundamentally different. When banks and credit unions are looking to grow their business, they actually need to scale…
Article/Blog
Loan Fraud: How To Detect and Prevent Against the Next Generation of Lending Fraudsters
Loan fraud is hitting U.S. banks and credit unions hard, both in terms of cost and operational burden. Not only does every $1 of fraud loss cost US financial services $4, but the need for lenders to detect and prevent fraud inevitably adds friction to the application process that can deter genuine end users. All…
Article/Blog
The Ins and Outs of Knowledge-Based Authentication for Identity Verification in Banking
Consumers lost over $5.8 billion to fraud in 2021, according to the Federal Trade Commission, and the threat is on the rise. Until financial institutions have a secure, reliable method for verifying account access and transactions, hackers remain ready to pounce. For banks and credit unions, securing data with additional layers of authorization is a…
Article/Blog
Customer Identification Programs 101: A Guide for Banks and Credit Unions
The customer identification program (CIP) is an essential part of the daily operations of banks and credit unions. In the U.S., financial institutions are required by the federal government to verify the identity of their customers. Implemented in 2003, CIP is a provision of the USA Patriot Act. It requires banks and credit unions to…
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