The Lumin Lab

All the latest news, insights, and thought leadership content distilled, and carefully crafted, by our industry experts.

Digital banking is on the rise. So too is digital fraud. Fortunately, today’s biometric authentication lets banks and credit unions know who’s on the other end of a remote transaction. That could be great protection for the nearly 215 million…

by Fred Decker Banks and credit unions have a lot of experience at fine-tuning customer service in physical branches. It’s tangible stuff, easy to see and act on. Do you have enough windows open and staffed, or are users waiting?…

San Ramon, Calif. — May 16, 2022 — Lumin Digital, a PSCU company, announced today that Hawaii State Federal Credit Union (Hawaii State FCU) has signed a multi-year agreement for Lumin Digital's cloud-native platform for online and mobile digital banking solutions. Once Hawaii…

by Marty Aquino Sustainable banking is an opportunity to strongly appeal to the largest, most populous generations. In 2019, according to the Pew Research Center, millennials outnumbered boomers. Further, according to the Brookings Institution, more than half of Americans are…

Banks and credit unions have been using customer segmentation strategies forever. It’s also been a challenge to devise useful strategies. That’s because financial institutions were limited by clunky back-end legacy systems that made it difficult, if not impossible, to get…

San Ramon, Calif. — May 11, 2022 — Lumin Digital, a PSCU company, announced today that Pennsylvania-based APCI Federal Credit Union (APCI FCU) has signed a multi-year agreement with Lumin Digital for its cloud-native platform for online and mobile digital banking solutions. When…

Inc. Magazine revealed that Lumin Digital has been named to the magazine’s annual Best Workplaces list for 2022.

By Nick Marshall When end users search for a flight online or order a new pair of shoes on a mobile app, they want results in just a few clicks. Behind the scenes of that frictionless experience, however, there’s a…

San Ramon, Calif. — April 19, 2022 — Lumin Digital, a PSCU company, announced today that Trona Valley Federal Credit Union (Trona Valley) has signed a multi-year agreement for Lumin Digital's cloud-native platform for online and mobile digital banking solutions. Lumin…

San Ramon, Calif. — April 7, 2022 — Lumin Digital, a PSCU company, announced today that Missouri-based West Community Credit Union (WCCU) has signed a multi-year agreement for Lumin Digital’s cloud-native platform for online and mobile digital banking solutions. Once…

San Ramon, Calif. — (March 24, 2022) — Lumin Digital, a PSCU company, announced today that Texas-based Credit Human Federal Credit Union (Credit Human), has signed a multi-year agreement for Lumin Digital’s cloud-native platform for online and mobile digital banking solutions. Lumin Digital will…

San Ramon, Calif. — (March 10, 2022) — Lumin Digital (Lumin), a PSCU company, has announced that Langley Federal Credit Union (Langley) has launched Lumin’s cloud-native platform for online and mobile digital banking solutions for its more than 320,000 members.…

by Fred Decker Throughout most of its history, the banking sector has been a bastion of stability and slow, conservative change. That’s no longer the case, as competition from aggressive fintechs and pressure from a generation of impatient, digital-native consumers…

by Pamela Michaels Fay Let’s face it: regulation of cryptocurrencies is a little hazy. Are they securities? Not according to any legal definition. So just what are the rules? According to Margaret Paproski, COO and co-founder of InvestDefy, “The SEC’s view…

by Pamela Michaels Fay It’s likely that you’ve used a chatbot, whether you realized it or not. They’re pretty good at what they do. But what is that exactly? They deal with a wide range of user issues, and oftentimes…

by Marty Aquino Know your customer (KYC). It’s a key step in growing any business, but in banking, it’s also an integral step in combating money laundering and deepening high-quality relationships. Superficially, it seems like a fairly straightforward proposition. However, for…

by Marty Aquino Wherever there is money, there will be bad actors trying to take it from your users. According to Business Insider, nearly 800,000 internet crimes were reported to the FBI in 2020, worth a loss of over $4 billion. The banking…

by Pamela Michaels Fay These days, financial branding isn’t just about a well-known name, a recognizable logo or even a broad range of products and services. Rather, it is about creating the experience that users expect their banks and credit…

by Fred Decker How do you know when a new technology has really caught on? When it changes from a brand name to a verb. That’s why we all Google anything we’re curious about, and Uber to restaurants where we’ll…

by Pamela Michaels Fay With real-time payments (RTPs), users can initiate, clear and settle any transactions in a matter of seconds, any time of the day or night. RTPs are a boon for banks and credit unions, as well as…

The Credit Union National Association (CUNA) heads to Washington D.C. from February 27 to March 3, 2022, to debate the key issues affecting credit union and financial-institution compliance at the Governmental Affairs Conference (GAC). And Lumin Digital will be there. With the ongoing…

by Marty Aquino Not all banks and credit unions grew equally in 2020. According to the National Credit Union Association’s 2020 Annual Report, the credit-union industry saw significant growth, reaching nearly $2 trillion in assets and over 120 million end users. However,…

by Marty Aquino Personalized banking isn’t optional for financial institutions to survive in the digital age. With previously unknown startup fintech companies devouring once untouchable bank and credit union market share, it’s clear that end-users prefer more custom solutions. Accenture’s…

by Fred Decker A key pressure point for many financial institutions has been digital payments. They’ve been flanked by payment-centric fintechs flush with venture capital on one side and on the other by the big banks with their deep pockets…

by Pamela Michaels Fay Which banks support cryptocurrency and how many are taking a wait-and-see attitude? According to Boston Consulting Group and other industry experts, those who are on the fence shouldn’t wait too long. Cryptocurrency is apparently here to stay. That…

San Ramon, Calif. — (Dec. 2, 2021) — Lumin Digital, a PSCU company, has announced that Pathways Financial Credit Union (Pathways) has signed a multi-year agreement for Lumin Digital’s cloud-native platform for online and mobile digital banking solutions. Lumin Digital will support 50,000 Pathways consumer…

by Marty Aquino Video banking is a big step towards an ideal hybrid of in-person branch and digital banking. Telephone banking and chatbots proved extremely popular for end users during the COVID-19 pandemic because of the additional human interaction with…

by Pamela Michaels Fay For at least the past two decades, banking compliance has been more than a check-the-box activity for financial services institutions. These days, it’s more important than ever. Compliance standards are adapting and evolving to meet the…

Banking behaviors fundamentally changed during the pandemic. Although many megabanks are pushing higher and higher market capitalizations, there are fewer physical branches. For example, three major banks, Huntington Bancshares, Wells Fargo and Sierra Bancorp, all announced physical branch closures in 2021 —…

Upgrading your banking software isn’t optional to stay competitive anymore — it’s critical to survival. Many financial institutions don’t have the luxury of time to delay implementation. End-user demands change frequently and constantly. Ultimately, if a bank or credit union…

As banks and credit unions accelerate their digital transformation initiatives following the pandemic, the digital banking challenges ahead come into an even sharper focus. This time, the end-user sets the pace and benchmarks, but not all financial institutions are up…

Financial institutions are increasingly turning to banking as a service (BaaS) to distribute their offerings to non-banking companies. It’s a new development that is shaking up the sector and catching some by surprise. In a 2014 PwC report that explored the powerful…

If you’re an online business, highly organized hacker teams could be coming for your code. Software supply chain attacks on public and private codebases surged by an astonishing 650% in 2021. That’s a serious threat for digital banks and credit unions,…

Cloud computing is to digital banking as music streaming is to your MP3 collection. At first it was novel, but now it’s becoming more and more required to remain relevant. McKinsey Digital foresees more than $1 trillion in run-rate EBITDA (earnings before…

Mobile banking is a fundamental part of digital banking in 2021. It’s ubiquitous among top-tier megabanks, innovative fintechs and user-focused banks and credit unions. The mobile laggards and late adopters are being passed over by an increasingly tech-savvy consumer base.…

Over the past couple of decades, the banking industry’s view of artificial intelligence and machine learning has evolved substantially. AI has progressed from a pie-in-the-sky promise to a trendy buzzword to its current status as an influential and growing factor…

Sign up for the latest news, events, and thought leadership from your favorite digital banking partners.

Media Inquiries