All the latest news, insights, and thought leadership content distilled, and carefully crafted, by our industry experts.
With social engineering scams dominating fraud tactics today, forward-thinking banks and credit unions are turning to the science of behavioral biometrics to help their customers thwart even the most sordid criminals. In today's digitally dominated world, cybercrime happens so frequently…
Department Spotlight: The Site Reliability Engineering Team Discover how Lumin Digital’s Site Reliability Engineers are the unsung heroes behind our digital banking solution, as they work behind the scenes to ensure our systems are always on—no matter what. Working behind…
Not unlike most technology, cloud-based digital banking solutions can vary. But it’s those differences that can either enable growth or stifle it in its tracks. It's no surprise that cloud-based solutions are all the rage these days; their benefits are…
With the possibility of a recession looming, now is not the time for banks and credit unions to be timid. It’s no secret—the current economic environment is unpredictable, at best, or in a recession, at worst. The meteoric rise in…
Digital banking isn't just for end users; it has the power to benefit all roles within a financial institution as well. That is if you have the right platform in place. "Every business is now a tech company."In the wake…
In focusing on possible trends this year, banks and credit unions need to prioritize the one thing guaranteed to help them get ahead: customer experience. Find out what customers need from their bank and how financial institutions can finally get…
San Ramon, Calif. — Jan. 19, 2023 — Lumin Digital has announced a multi-year partnership with California's Pacific Service Credit Union (Pacific Service CU) to support an enhanced online-banking experience for the credit union's nearly 70,000 members and more than…
Department Spotlight: the Insights Team Learn how Lumin Digital’s Insights Department uses research and analysis to power game-changing results in proactive product evolution. What if your bank or credit union had an entire department dedicated to realizing your organization's full…
San Ramon, Calif. — Dec. 13, 2022 — Lumin Digital has announced a new multi-year partnership with New York-based USALLIANCE Financial supporting an enhanced online-banking experience for USALLIANCE's more than 140,000 members and more than $2.5 billion in assets. Aimed…
San Ramon, Calif. — Dec. 07, 2022 — Lumin Digital (Lumin) has been named a silver winner in the Company of the Year – Business to Business category in this year's Best in Biz Awards, the only independent business awards…
Part 2 of our Tech-Enabled or Tech-Empowered Series How forward-thinking organizations are reshaping how they empower technology—beyond the digital banking platform—to enable better ongoing support for banks and credit unions. Customer service is at the very heart of banking. While…
Part 1 of our Tech-Enabled or Tech-Empowered Series How forward-thinking financial institutions are shifting the way they empower technology—beyond their digital banking platform—during the implementation process to create better experiences for all. For banks and credit unions, a digital banking…
San Ramon, Calif. — Nov. 22, 2022 — Lumin Digital has announced a new multi-year partnership with Missouri-based Vantage Credit Union (Vantage), supporting an enhanced online banking experience for more than 70,000 Vantage members via Lumin’s cloud-based online and mobile…
San Ramon, Calif. — Nov. 17, 2022 — Lumin Digital announced today that California-based SESLOC Federal Credit Union has signed a multi-year agreement for Lumin Digital’s cloud-based online and mobile digital banking platform. Starting in February 2023, Lumin will support the credit…
How a different way of thinking about technology and a willingness to embrace it beyond your digital banking platform can help your financial organization step ahead. In 1994, Bill Gates said a phrase that turned out to be prophetic. He…
San Ramon, Calif. — November 3, 2022 — Lumin Digital announced today that SELCO Community Credit Union (SELCO) has launched Lumin’s cloud-based online and mobile digital banking platform for its more than 150,000 members. Through partnering with Lumin, SELCO will provide its…
Lumin Digital, a leading fintech company specializing in digital banking solutions, hosted its inaugural, two-day User Group meeting with more than 30 clients at its San Ramon headquarters. The purpose of the meeting was to share advanced technology strategies in…
San Ramon, Calif. — October 24, 2022 — Lumin Digital (Lumin) has announced a partnership with BioCatch, the pioneer behavioral biometric technology enabling advanced fraud prevention. This partnership provides Lumin's rapidly growing network of financial institutions access to BioCatch's cutting-edge…
San Ramon, Calif. — October 6, 2022 — Lumin Digital announced today that Tennessee-based UT Federal Credit Union (UTFCU) has signed a multi-year agreement for Lumin Digital’s cloud-based online and mobile digital banking platform. Lumin will support UTFCU’s more than $460 million…
San Ramon, Calif. —September 27, 2022 — Lumin Digital announced today that Arizona-based American Southwest Credit Union (ASCU) has signed a multi-year agreement for Lumin Digital’s cloud-based online and mobile digital banking platform. Lumin will support ASCU’s 30,000 members and…
San Ramon, Calif. — September 22, 2022 — As a part of its commitment to constant improvement and evolution, Lumin Digital (Lumin) has announced new improvements and changes to its User Interface with the introduction of a Glassmorphic Interface (Glass…
San Ramon, Calif. — September 19, 2022 — Lumin Digital announced today that Pennsylvania based Citadel Credit Union has signed a multi-year agreement for Lumin Digital’s cloud-based online and mobile digital banking platform. Lumin will support Citadel’s 245,000-plus members and $5 billion…
San Ramon, Calif. — August 17, 2022 — Lumin Digital announced today that Utilities Employees Credit Union (UECU) has signed a multi-year agreement for Lumin Digital’s cloud-based online and mobile digital banking platform. Lumin will support UECU’s more than 47,000 members and…
San Ramon, Calif. — July 21, 2022 — Lumin Digital announced today that Tennessee-based Cornerstone Financial Credit Union has signed a multi-year agreement for Lumin Digital’s cloud-based online and mobile digital banking platform. Lumin will support Cornerstone’s 45,000-plus members and $550 million in…
The “member experience” has always been a founding principle of credit unions. That personal relationship has been where credit unions have excelled compared to other financial institutions. But as our world has become increasingly more digital, so has banking, and…
Oh, the application process. We can’t avoid it, and yet, we can’t quite seem to fix it. It’s just one of those things that continues to be a bottleneck for banks and a test of patience for customers. But as…
by Pamela Michaels Fay While customer loyalty programs in the banking industry are far from new, they’ve certainly evolved. Today’s customers are too young to remember the late ’60s when receiving a toaster for depositing money into a checking account…
by Pamela Michaels Fay When most people think about growing their business, they’re likely referring to scale. Scale and growth, in the context of business, are two terms that are often used interchangeably but are, in fact, fundamentally different. When…
Crypto. Bitcoin. Ethereum. Blockchain. Decentralized currencies. All of these buzzwords can fit under the umbrella of cryptocurrency. The vast majority of cryptocurrencies are decentralized systems built on blockchain technology via a distributed ledger enforced by legions of computers worldwide. The…
User retention techniques are constantly evolving. Before computers, it meant in-person visits complete with glad-handing bank and credit union users. And, perhaps there was hot coffee, and tasty locally-made donuts offered to users on Fridays to set your branches apart…
San Ramon, Calif. — June 16, 2022 — Lumin Digital announced today that North Jersey Federal Credit Union (NJFCU) has signed a multi-year agreement for Lumin Digital’s cloud-native platform for online and mobile digital banking solutions. Starting in July, Lumin Digital will support…
Loan fraud is hitting U.S. banks and credit unions hard, both in terms of cost and operational burden. Not only does every $1 of fraud loss cost US financial services $4, but the need for lenders to detect and prevent…
Consumers lost over $5.8 billion to fraud in 2021, according to the Federal Trade Commission, and the threat is on the rise. Until financial institutions have a secure, reliable method for verifying account access and transactions, hackers remain ready to…
The customer identification program (CIP) is an essential part of the daily operations of banks and credit unions. In the U.S., financial institutions are required by the federal government to verify the identity of their customers. Implemented in 2003, CIP…
by Marty Aquino For many banks and credit unions, manual reviews are a mixed bag. Sure, they are sometimes entertaining for the reviewers, but as anyone who has ever experienced the process knows, they are often unnecessary. And in this…
Banks and credit unions are not only repositories of money, but of business and consumer data. Predictive analytics tools help your organization more effectively use your data to enhance business decisions, gain competitive advantages, improve satisfaction and fortify user loyalty…
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