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The Lumin Lab

All the latest news, insights, and thought leadership content distilled, and carefully crafted, by our industry experts.

San Ramon, Calif. — February 22, 2024 -- State Department Federal Credit Union (SDFCU), an Alexandria, Virginia-based credit union, and Lumin Digital have entered a multi-year, strategic collaboration to enhance and streamline online and mobile banking features for credit union members.…

The landscape within the banking industry is rapidly changing for credit unions in 2024. Traditionally hailed for their exceptional customer service, credit unions are facing increased competition from banks keen on expanding their services to maintain or enhance market share.…

San Ramon, Calif. — Jan., 30, 2023 — Community Financial Credit Union, a non-profit financial institution headquartered in Plymouth, Mich., has launched a multi-year partnership with Lumin Digital, delivering an integrated online banking experience to its more than 80,000 members.…

The landscape of the banking industry is shifting, especially after the pandemic, and the old ways of doing things aren't cutting it anymore. Mobile banking app development is stepping up as a vital resource, offering a bridge between traditional financial…

The rise of digital banking platforms marks a significant shift in the financial landscape. With this digital transformation, financial institutions are not just transitioning to online spaces; they're also amassing vast amounts of raw customer data.  This data opens up…

Credit unions are member-owned financial cooperatives that provide a range of financial services to their members. These cooperatives focus on providing quality services at affordable rates to their members because, unlike traditional banks, they are not-for-profit organizations.  They operate on…

San Ramon, Calif. — Dec. 12, 2023 — Albuquerque, New Mexico-based U.S. Eagle Federal Credit Union (U.S. Eagle) has launched their state-of-the-art digital banking platform with the assistance of strategic partner Lumin Digital, the leading force in cloud-based digital banking. …

Traditional banking systems have limitations that can't keep pace with what today's bank customers expect. These systems grapple with challenges in banking that make it hard for them to adapt swiftly.  But digital banking providers are providing the solution. This…

San Ramon, Calif. — November 9, 2023 — Lumin Digital has officially launched a multi-year partnership with Vermont-based New England Federal Credit Union (NEFCU) to support an enhanced online banking experience for the credit union's 166,000 members and more than…

San Ramon, Calif. — September 28, 2023 — Lumin Digital announced today that Santa Rosa-based Redwood Credit Union (Redwood) has signed a multi-year agreement for Lumin Digital’s cloud-native platform for online and mobile digital banking solutions. When Redwood completes the rollout of its new…

Digital banking continues to grow as more functions go online. Mobile banking has been rapidly growing since 2017 and it isn’t slowing down. So, with more consumers banking from their phones, it’s important to give them the experience they except.…

Discover why implementing a robust customer identification program (CIP) helps your financial institution ensure regulatory compliance and enhance customer trust. Whether you’re a large multinational bank or a local community credit union, all financial institutions have one thing in common:…

Date: October 16 - 19 Where:  Indianapolis, Indiana Event Location: The Indiana Convention Center Booth: TBD Jack Henry Connect brings together credit unions and banks from across the country to network, learn, and discuss the latest innovations in digital banking. This unique event allows…

Booth: TBD 2023 MSUG Annual Conference Date: October 17 - 19 Where: Nashville, Tennessee Event Location: The Virgin Hotel Booth: TBD The Mid-South User Group Annual Conference is a yearly event in which credit unions and banks gather for meaningful…

Date:  October 8 - 10 Where: Nashville, Tennessee, Event Location:  Music City Center Booth: TBD The American Bankers Annual Convention is an annual conference where banks of all sizes all across the country come together for two days of thoughtful exploration. Participants can establish…

Date: September 17 - 19 Where: San Antonio, Texas Event Location:  Grand Hyatt San Antonio River Walk Booth: TBD The Bridgemark Banking Congress is an annual event in which senior leaders from top banks and credit unions gather to share and discuss modernizing digital…

Date: September 11 - 15 Where: Portland, Maine Event Location: Holiday Inn Portland - By The Bay Booth: TBD The UnitiEast User Group meeting is an annual conference that provides two and a half days of meaningful conversations and networking amongst Fiserve Premier…

Discover how your bank or credit union can use UX/UI design to transform your digital banking solution and, ultimately, your customers’ experiences. From Google and Apple Pay to Venmo, PayPal, and Chime, the banking app space has never been so…

Discover how analytics can be the compass to maximizing the potential of your bank or credit union’s digital banking solution. As customers increasingly make digital their preferred banking method, financial institutions are faced with a critical question: How can they…

Today’s banks and credit unions have just survived the massive shift towards digital-first strategies. While this transition has undoubtedly solved many challenges, it has also created a new one: how to keep up with and use the data at their…

Your digital banking platform lies at the heart of your financial institution. How do you know if your technology partner is staying ahead in this ever-evolving digital landscape? Thanks to the digital revolution, financial management will never be the same…

Discover how banks and credit unions are transforming the customer experience and redefining the future of finance. Gone are the days of tedious banking tasks and one-size-fits-all solutions. The future of digital banking is here—it’s a beautiful collision of convenience,…

Discover how banks and credit unions are harnessing the power of predictive analytics to transform their data deluge into information gold. In the age of big data, financial institutions are flooded with vast amounts of information daily. From customers to…

In today's world, every bank and credit union needs a digital banking platform. But what they require from their digital banking solution is far from identical. Find out what sets them apart and why that matters. It’s a tale of…

San Ramon, Calif. — April 28, 2023 — Lumin Digital has been named the winner of five gold, one silver, and five bronze Stevie® Awards in the 21st Annual American Business Awards® (ABA), one of the most prestigious business award…

With data overload, where do you begin? Discover three steps your bank or credit union can take today to leverage data and analytics for growth. Thanks to the current digital age, banks and credit unions have a wealth of insights…

Is your bank or credit union exploring new digital banking solutions for your core technology? Make sure you know what to ask. If you're a bank or credit union evaluating digital banking solutions, chances are you have a lot of…

With social engineering scams dominating fraud tactics today, forward-thinking banks and credit unions are turning to the science of behavioral biometrics to help their customers thwart even the most sordid criminals. In today's digitally dominated world, cybercrime happens so frequently…

Department Spotlight: The Site Reliability Engineering Team Discover how Lumin Digital’s Site Reliability Engineers are the unsung heroes behind our digital banking solution, as they work behind the scenes to ensure our systems are always on—no matter what. Working behind…

Not unlike most technology, cloud-based digital banking solutions can vary. But it’s those differences that can either enable growth or stifle it in its tracks. It's no surprise that cloud-based banking solutions are all the rage these days; their benefits…

With the possibility of a recession looming, now is not the time for banks and credit unions to be timid. It’s no secret—the current economic environment is unpredictable, at best, or in a recession, at worst. The meteoric rise in…

Digital banking isn't just for end users; it has the power to benefit all roles within a financial institution as well. That is if you have the right platform in place.  "Every business is now a tech company."In the wake…

In focusing on possible trends this year, banks and credit unions need to prioritize the one thing guaranteed to help them get ahead: customer experience. Find out what customers need from their bank and how financial institutions can finally get…

San Ramon, Calif. — Jan. 19, 2023 — Lumin Digital has announced a multi-year partnership with California's Pacific Service Credit Union (Pacific Service CU) to support an enhanced online-banking experience for the credit union's nearly 70,000 members and more than…

Department Spotlight: the Insights Team Learn how Lumin Digital’s Insights Department uses research and analysis to power game-changing results in proactive product evolution. What if your bank or credit union had an entire department dedicated to realizing your organization's full…

San Ramon, Calif. — Dec. 13, 2022 — Lumin Digital has announced a new multi-year partnership with New York-based USALLIANCE Financial supporting an enhanced online-banking experience for USALLIANCE's more than 140,000 members and more than $2.5 billion in assets.  Aimed…

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