Future-looking.
Forward thinking.

Financial institutions face increasing challenges in engaging their account holders effectively. As consumer expectations shift, the traditional methods of communication—email, direct mail, and even social media—are failing to produce meaningful interactions. Account holders are bombarded with generic marketing messages, making it difficult for financial institutions to cut through the noise and drive real action. The…

By: Sean McElroy As first seen in the Forbes Tech Council, November 21, 2024  Whether consumers know it or not, digital banking providers are essential partners for financial institutions. They deliver transformational, forward-thinking tools to help consumers manage their financial lives and grow their relationships with financial institutions. They are also critical infrastructure providers securing the…

By: Sean McElroy, Chief Risk Officer, Lumin Digital First published in Credit Union Times, May 27, 2024 Credit unions and other financial institutions count cybersecurity among their top business concerns amid an ever-changing technology landscape. Not only is cybersecurity foundational to operations, but it is also critical to maintaining customer trust. Traditional two-factor authentication methods…

Digital banking tech has evolved significantly as the cloud infrastructure has matured. Legacy systems, originally built on-prem were migrated to the cloud. These early modern tools, while delivering a better experience than legacy systems, were not able to fully deliver on their promises.  Cloud-native solutions, purpose-built for modern cloud environments, enable scalability, agility, and seamless updates,…

Credit unions are built on a mission of empowerment, prioritizing community investments, financial education, and unmatched support for their members. But today, delivering these personalized services increasingly requires cutting-edge digital capabilities. One forward-thinking credit union set out to level up its digital offerings to ensure every member could experience financial well-being—no matter where or how…

In a global economy reliant on digital transactions, the digital banking industry safeguards the financial lives of individuals and businesses and the efficiency, security, and accessibility of fiscal data and systems. And yet, the industry has accepted standards that are no longer acceptable in today’s mobile, tech-driven world. Pioneers like Amazon and Netflix have set…