Impact
Grow. Thrive. Plan for a brighter future.
We don’t settle for the status quo. And neither do our clients. Our digital banking platform redefines standards and is resetting the expectations of our industry.
Reimagining impact
With a cloud-native platform, we’re ready for the future. We are always on. We update features weekly, without disruption. We don’t miss implementation dates. With a year-over-year NPS of nearly 90, all of our clients are referenceable. With less than 3% voluntary annual turnover and a 99% employee satisfaction rating, teams become partners and are engaged and dedicated to solving clients’ challenges. Our collective commitment to success means financial institutions grow, employees thrive, and users can better manage their financial health.
Anywhere, anytime banking
Be relevant, adapt, and scale effortlessly. With weekly updates and new features, Lumin’s technology and our client experience teams deliver so that financial institutions and their employees can focus on what’s next, not troubleshoot the problems-of-the-day.
Love the experience, better manage financial health
Tailored, user-centric, and user-informed digital banking experiences. Customized dashboards. Financial wellness tools. Youth banking programs. Consistent access across all devices. It’s easy to understand why users highly rate the Lumin platform.
4.85
out of 5 app rating
82%
“love” the app
Our ‘voice of the client’ score is 9 points higher than the U.S. average
Our ‘utility score’ is 14 points higher than the U.S. average
Leading financial institutions choose the Lumin Platform
When our members are happy, they bring more business to us. The ratings that they give our app has gone up more than double—which isn’t easy to do.
Scott Steinfort
Chief Technology Officer, Community First Credit Union
Our employees are really talking about Lumin in a very great way. The speed [of] innovations and upgrades really keep our staff involved and engaged. It’s not only easy to adapt for our members—but the adoption for our employees is just as high.
Chris Court
Chief Strategy and Innovation Officer, Service 1st Federal Credit Union
It takes a good partnership to be able to build something good—something great—and I think that’s what we have.
Steve Collins
President & CEO, Fort Financial Credit Union
Community extends without boundaries
We believe in the power of partnerships, where collective growth and success are exponentially realized. Lumin Digital’s engaged employees build a great product and deliver an exceptional customer experience. Delighted users adopt more services, invest, meet their financial goals, and plan for a brighter future. Clients thrive and achieve goals. And on it grows—the ripple effect of a strengthening community.
Our Clients’ Success
Impact, delivered
Testimonial
SESLOC innovates at its own speed with Lumin Digital
SESLOC felt stuck in the status quo of a stagnant digital banking platform. With a modern infrastructure and flexible integration capabilities, Lumin gave SESLOC the freedom to move faster and take control of their digital experience. “Prior to Lumin, it was really difficult to innovate,” says Holly Brown, Senior VP of Digital Experience. “It used…
Case Study
BCU drives 5+% referral growth and builds a channel-less banking environment with Lumin
As member expectations shifted toward intuitive, 24/7 mobile-first banking, BCU needed a digital platform that could evolve quickly and provide a stellar user experience.
Case Study
Case Study: How Lumin Digital Helped Consumers Credit Union
Lindsay McCall serves as the Chief Operations Officer for Consumers Credit Union in Kalamazoo, Michigan. In the fall of 2019, Consumers CU converted to Lumin Digital’s cloud-based platform, seeking digital banking solutions for retail and mobile banking. We sat down with Lindsay to discuss the impact the Lumin Digital platform has made in Consumers CU…
Client experience
Staying ahead of expectations
As digital experiences and user expectations evolve, we partner with our clients to develop what’s next. From gaining insights from millions of data points of consumer interactions to listening to client feedback to applying learnings across our platform, our approach is based on continuous improvement and partnership—keeping our clients at the forefront of change.