Impact
Grow. Thrive. Plan for a brighter future.
We don’t settle for the status quo. And neither do our clients. Our digital banking platform redefines standards and is resetting the expectations of our industry.
Reimagining impact
With a cloud-native platform, we’re ready for the future. We are always on. We update features weekly, without disruption. We don’t miss implementation dates. With a year-over-year NPS of nearly 90, all of our clients are referenceable. With less than 3% voluntary annual turnover and a 99% employee satisfaction rating, teams become partners and are engaged and dedicated to solving clients’ challenges. Our collective commitment to success means financial institutions grow, employees thrive, and users can better manage their financial health.
Anywhere, anytime banking
Be relevant, adapt, and scale effortlessly. With weekly updates and new features, Lumin’s technology and our client experience teams deliver so that financial institutions and their employees can focus on what’s next, not troubleshoot the problems-of-the-day.
Love the experience, better manage financial health
Tailored, user-centric, and user-informed digital banking experiences. Customized dashboards. Financial wellness tools. Youth banking programs. Consistent access across all devices. It’s easy to understand why users highly rate the Lumin platform.
4.85
out of 5 app rating
82%
“love” the app
Our ‘voice of the client’ score is 9 points higher than the U.S. average
Our ‘utility score’ is 14 points higher than the U.S. average
Leading financial institutions choose the Lumin Platform
When our members are happy, they bring more business to us. The ratings that they give our app has gone up more than double—which isn’t easy to do.
Scott Steinfort
Chief Technology Officer, Community First Credit Union
Our employees are really talking about Lumin in a very great way. The speed [of] innovations and upgrades really keep our staff involved and engaged. It’s not only easy to adapt for our members—but the adoption for our employees is just as high.
Chris Court
Chief Strategy and Innovation Officer, Service 1st Federal Credit Union
What Lumin has enabled us to do is compete with the big banks that have billions of dollars.
Kate Rogers
Chief Innovation Officer and SVP, Digital and Payments, University of Illinois Community Credit Union
Community extends without boundaries
We believe in the power of partnerships, where collective growth and success are exponentially realized. Lumin Digital’s engaged employees build a great product and deliver an exceptional customer experience. Delighted users adopt more services, invest, meet their financial goals, and plan for a brighter future. Clients thrive and achieve goals. And on it grows—the ripple effect of a strengthening community.
Our Clients’ Success
Impact, delivered
Case Study
BCU drives 5+% referral growth and builds a channel-less banking environment with Lumin
As member expectations shifted toward intuitive, 24/7 mobile-first banking, BCU needed a digital platform that could evolve quickly and provide a stellar user experience.
Testimonial
A seamless shift: How Community Financial transformed to the Lumin Digital banking platform
Community financial institutions have always been about people first. But as more members manage their money online, how can CFIs continue to ensure a personalized experience and introduce new features and products quickly to support shifting expectations and financial needs? Community Financial Credit Union has partnered with Lumin Digital to build an online experience for…
Case Study
Citadel Credit Union: 30% growth in digital cross-sell and 20-point increase in NPS with Lumin Digital
The Organization With nearly 90 years of history, Citadel Credit Union serves more than 260,000 members across the Greater Philadelphia, PA area. The Mission Citadel’s aim was to evolve its member experience through accessible, convenient, and innovative solutions while maintaining a stable and reliable banking platform. The Obstacles The credit union’s previous platform struggled to…
Case Study
Langley Federal Credit Union: Winning wallets with always-on digital banking
The organization Langley Federal Credit Union, based in Virginia, is one of the 100 largest credit unions in the U.S. The mission Langley envisioned a self-serve digital banking experience that would make saving and budgeting easier and encourage growth in active users, new product adoption, and increased wallet share. The obstacles The credit union’s early…
Case Study
Credit Human: Delivering financial wellness
Credit Human’s mission to alleviate financial stress for its members faced a major roadblock: outdated technology creating poor digital experiences. They decided to look for a new digital platform partner. Lumin Digital has transformed their platform into a seamless, user-friendly experience with 100% uptime and continuous innovation. The results? A 4.9-star app rating, increased member…
Case Study
How Lumin Digital Is Helping Interra Credit Union Innovate Quickly
Indiana-based Interra Credit Union began in 1932 when seven local visionaries, along with businessman Edward Feiling, came together to form Elkhart County Farm Bureau Credit Union. Opening with just $19.50, that initial deposit has grown to $1.6 billion and is now known as Interra Credit Union. Interra has between 85-90,000 members, of whom approximately 50,000…
Case Study
How Lumin Digital Helped Heritage Family Credit Union Increase Its Digital Banking Engagement
Heritage Family Credit Union was formed in 1956 when a group of GE employees in Ludlow, Vermont, pooled $800 in deposits for the first month. Over seven decades later, HFCU strives to provide friendly, high-quality services for its customers and their families throughout Vermont, New Hampshire, New York, and Massachusetts. Katye Munger is the Assistant…
Case Study
Case Study: How Lumin Digital Helped Consumers Credit Union
Lindsay McCall serves as the Chief Operations Officer for Consumers Credit Union in Kalamazoo, Michigan. In the fall of 2019, Consumers CU converted to Lumin Digital’s cloud-based platform, seeking digital banking solutions for retail and mobile banking. We sat down with Lindsay to discuss the impact the Lumin Digital platform has made in Consumers CU…
Client experience
Staying ahead of expectations
As digital experiences and user expectations evolve, we partner with our clients to develop what’s next. From gaining insights from millions of data points of consumer interactions to listening to client feedback to applying learnings across our platform, our approach is based on continuous improvement and partnership—keeping our clients at the forefront of change.