Content Type: Article/Blog
Metrics that matter when evaluating your digital banking platform
Digital banking has become the dominant way consumers manage their financial lives, with recent surveys showing that a majority of U.S. bank customers now use mobile and online channels as their primary methods for everyday banking. According to the American Bankers Association’s 2025 consumer survey, 54% of customers use mobile apps most often to manage…
Digital banking health check: 5 areas that predict growth or risk
Hailing a ride, ordering food, opening a checking account: customers expect all their daily transactions to be instant, intuitive, and always available. Is your architecture legacy, early modern, or future-ready? Many financial institutions (FIs) struggle to meet consumers’ expectations for digital banking because they’re held back by decades-old technology. Whether still operating on fully legacy…
Clarity, cadence, and culture: How Lumin Digital turns yesterday’s implementation playbook on its head
Lumin Digital’s secret sauce for achieving 100% on-time launches isn’t magic; it’s intentionality.
On time. Every time.
How Lumin elevates speed and precision so you don’t have to choose between them.
From go-live to growth: How implementation sets the stage for ongoing success
With digital banking implementations, taking long-term scalability, support, and change readiness into account—sets the stage for ongoing success.
Insights on consumer trust, use, and opportunity for AI in financial services
AI is becoming more efficient, affordable, and accessible, lowering barriers to advanced AI and accelerating adoption. And yet, widespread consumer adoption is still in its early days. According to Lumin Digital’s consumer study, 83% of digital banking users are aware of AI tools (from any sector), but only 13% use them regularly. This signals an…
Beyond the Black Box: Transparency, Privacy, and AI in Digital Banking
Financial decisions are deeply personal, categorically unique, and multi-dimensionally complex.
Lumin Digital’s strategic approach to incorporating AI into a digital banking platform
Lumin Digital’s approach to incorporating AI into its product strategy and digital banking platform is intentional, measured, and designed to build trust with clients and users. AI is used to enhance the user experience and operational efficiency while protecting both from fraud and privacy leaks. We have four pillars: 1 High-value AI Target areas where…
RECAP: Lumin Chief Commercial Officer Kelley Michalik on the Importance of Speed, Trust, and Adaptability in Digital Banking
Lumin Digital Chief Commercial Officer Kelley Michalik recently joined the Fintech Hustle podcast for a wide-ranging conversation on the future of community banking, digital experience, and how credit unions and community banks can outpace larger competitors. In a conversation that spanned everything from go-to-market innovation to personalization at scale, Michalik underscored how community financial institutions…
Trust and intentional design: An AI roadmap for CFIs
Written by Sean WeadockAs first seen in CUInsight, July 30, 2025 Emerging AI technologies—spanning natural language processing (NLP), generative AI (GenAI), and agentic AI—are rapidly reshaping the financial services landscape. They are becoming an increasingly practical and powerful force with the potential to transform how people engage with their finances. These tools have the promise…