Content Type: Article/Blog
Combatting fraud with future-ready technology: A strategic imperative
By: Sean McElroy, Chief Risk Officer, Lumin Digital First published on CUInsights, May 20, 2025 From account takeovers and wire fraud to phishing campaigns and social engineering, the threat landscape for financial institutions evolves constantly. So, it stands to reason that security and fraud detection measures must also grow and change quickly in response. Institutions…
Designing a better user experience that drives double-digit engagement and adoption rates
Evaluating how users manage their accounts Lumin Digital’s User Experience (UX) team monitors and evaluates user data from over 5M users to uncover opportunities to improve the digital banking experience and provide additional value to end-users. Lumin’s UX team discovered an opportunity to rethink how digital banking users interact with their accounts and set their…
The top 7 costs of standing still with banking technology
Digital channels have become the backbone of today’s banking journey. Consumers expect a seamless, hyper-personalized experience across all platforms, and FIs must adapt to meet these ever-changing demands. If you are still using legacy technology or an early modern platform–originally built on-premises but migrated to the cloud–you’ve likely experienced unplanned downtime, an influx of support…
Digital banking health check: 5 areas that predict growth or risk
Hailing a ride, ordering food, opening a checking account: customers expect all their daily transactions to be instant, intuitive, and always available. Is your architecture legacy, early modern, or future-ready? Many financial institutions (FIs) struggle to meet consumers’ expectations for digital banking because they’re held back by decades-old technology. Whether still operating on fully legacy…
A Conversation with Lumin Digital Founder and CEO Jeff Chambers
Recent news from Lumin Digital welcomed over 20 new partners from its client community as investors in its shared success. This follows on the heels of the growth equity funding announcement in December 2024. These announcements cement Lumin Digital’s category leadership in digital banking — providing a solid foundation for future innovation, expansion, and long-term…
What it takes to secure an always-on digital banking platform
By: Sean McElroy As first seen in the Forbes Tech Council, November 21, 2024 Whether consumers know it or not, digital banking providers are essential partners for financial institutions. They deliver transformational, forward-thinking tools to help consumers manage their financial lives and grow their relationships with financial institutions. They are also critical infrastructure providers securing the…
Financial institutions can bolster member security with passkey technology
By: Sean McElroy, Chief Risk Officer, Lumin Digital First published in Credit Union Times, May 27, 2024 Credit unions and other financial institutions count cybersecurity among their top business concerns amid an ever-changing technology landscape. Not only is cybersecurity foundational to operations, but it is also critical to maintaining customer trust. Traditional two-factor authentication methods…
Delivering on the promise of a future-ready platform
Credit unions are built on a mission of empowerment, prioritizing community investments, financial education, and unmatched support for their members. But today, delivering these personalized services increasingly requires cutting-edge digital capabilities. One forward-thinking credit union set out to level up its digital offerings to ensure every member could experience financial well-being—no matter where or how…
Lumin Digital is transforming the fintech industry
In a global economy reliant on digital transactions, the digital banking industry safeguards the financial lives of individuals and businesses and the efficiency, security, and accessibility of fiscal data and systems. And yet, the industry has accepted standards that are no longer acceptable in today’s mobile, tech-driven world. Pioneers like Amazon and Netflix have set…
Leveraging AI’s impact to data privacy as a strategic advantage
As first seen in the Forbes Tech Council Newsletter, Jul 5, 2024. By: Sean McElroy, Chief Risk and Security Officer, Lumin Digital.