Category: Digital Banking Resources

  • Third-Party Vendor or In-House IT: What’s Best for Your Digital Banking Platform Security?

    Team listening in meeting

    Research from the Financial Brand found that nearly 70% of adults in the U.S. are regular users of mobile banking apps. Banks and credit unions know that a digital banking app is a non-negotiable to keep up with users’ evolving banking preferences. But not just any banking app will do. Users expect advanced features, and they’re…

  • What Your App Ratings are Telling You About Member Happiness

    Star icon

    Ratings are among the most significant factors customers weigh when deciding whether to download a bank or credit union’s mobile app. Still, app ratings play an equally significant role in ongoing member happiness. With banking app technology on the rise, reviews and ratings matter more than ever. All financial institutions should view their app ratings as a…

  • 6 Signs Your Banking App Is Stuck In the Past

    Piggy bank

    There’s an undeniable satisfaction while standing at the doors of your institution in the morning and enjoying the sight of all those immaculately clean, gleaming surfaces. Yet, an increasing number of your customers don’t see those surfaces — for them, the “front door” of your institution is its banking software.  Evaluating your banking app’s readiness…

  • 4 Questions Financial Institutions Should Ask When Shifting To a Digital-First Approach

    Meeting in progress

    The availability of digital and mobile experiences in financial services is nothing new, as the use of a smartphone for mobile banking continues to rise. According to Statista, there are 57 million mobile banking users in the US, representing just over 20% of all smartphone users in the US. While banks have already been shifting away from providing services…

  • 5 Top Features Mobile Banking Apps Should Offer

    Hands holding a phone

    By 2021, roughly 7 billion people will be mobile users worldwide. To reach them, financial institutions must be willing for their mobile banking apps to exceed consumer expectations. There already are 57 million mobile banking users in the U.S., and their desire for self-service and personalization is rapidly changing the digital landscape of banking. With the mobile app market…

  • What Are Zero-Downtime Upgrades, and Why Do They Matter for Your Financial Institution?

    Laptop with clock

    As a financial institution, your customers fully expect their online banking experience — whether via a Web browser or the mobile app — to be available and functioning every time they access it. They expect to be able to view their accounts, make a transfer, pay bills, even take a photo of a check for deposit. In…

  • 5 Tried-and-True Banking Practices to Take Into the Digital Age

    Two women working together

    While the white marble pillars of traditional financial organizations may have come down long ago, a number of banking practices and principles still shouldn’t get left behind. With digital innovations making banking continually more convenient on any mobile device or computer, even digital financial institutions would be wise to keep some of these evergreen practices…

  • How to Build Transparency With Digital Banking Technology

    Whiteboard

    A fundamental difference between a credit union and its competitors — conventional banks and faceless fintech startups — is that a credit union is community-based. This is true not just in the sense that a CU serves a specific community, but also in the sense that a CU is — or can be — a…

  • The ROI of Digital Banking Technology Tools

    Graph trending up

    So far, the evolution of financial technology hasn’t been good to credit unions or small regional banks. Non-bank start-ups have done well because their pure-digital strategy keeps costs very low. The big banks have also thrived because they have massive resources to throw into their digital banking platforms. The J.D. Power 2019 U.S. Retail Banking Satisfaction…