Audience: Credit Unions

  • Report: How AI will influence the future of digital user engagement

    AI is opening a new chapter in digital banking—one that’s more personal, intelligent, and intuitive. Beyond machine learning, emerging technologies like natural language processing, generative AI, and agentic AI are helping financial institutions simplify operations, personalize every user interaction, and deliver digital experiences that feel truly human. In Lumin’s latest research report, we explore how…

  • Beyond the Black Box: Transparency, Privacy, and AI in Digital Banking

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    Financial decisions are deeply personal, categorically unique, and multi-dimensionally complex.

  • Shaping the future of digital banking, together: How Lumin Digital and each client build a lasting partnership through go-live and beyond

    Explore what life as a Lumin client really looks like. Spoiler: it’s transparent, collaborative, and designed to keep delivering value—week after week, year after year. Whether it’s our weekly sprint demos, monthly product strategy sessions, quarterly business reviews, or simply day-to-day interactions, we’re deeply invested in helping you grow, serve your users, and lead your…

  • Lumin Digital’s strategic approach to incorporating AI into a digital banking platform

    Lumin Digital’s approach to incorporating AI into its product strategy and digital banking platform is intentional, measured, and designed to build trust with clients and users. AI is used to enhance the user experience and operational efficiency while protecting both from fraud and privacy leaks. We have four pillars: 1 High-value AI Target areas where…

  • De-risking your digital banking transformation: How to ensure an on-time, on-budget launch

    An intuitive digital experience is the key to user trust, acquisition and retention, faster time to market, and lower costs for community financial institutions (CFIs).  So why would a CFI hesitate to switch digital banking tech providers—even when their current platform alienates users with persistent outages, a lack of modern capabilities, and infrequent updates that…

  • RECAP: Lumin Chief Commercial Officer Kelley Michalik on the Importance of Speed, Trust, and Adaptability in Digital Banking

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    Lumin Digital Chief Commercial Officer Kelley Michalik recently joined the Fintech Hustle podcast for a wide-ranging conversation on the future of community banking, digital experience, and how credit unions and community banks can outpace larger competitors. In a conversation that spanned everything from go-to-market innovation to personalization at scale, Michalik underscored how community financial institutions…

  • Trust and intentional design: An AI roadmap for CFIs

    Written by Sean WeadockAs first seen in CUInsight, July 30, 2025 Emerging AI technologies—spanning natural language processing (NLP), generative AI (GenAI), and agentic AI—are rapidly reshaping the financial services landscape. They are becoming an increasingly practical and powerful force with the potential to transform how people engage with their finances. These tools have the promise…

  • RECAP: Lumin Founder and CEO Jeff Chambers on leadership, innovation, and the future of digital banking

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    Lumin Digital founder and CEO Jeff Chambers recently appeared on the Fintech Cowboys podcast to discuss how strong leadership, a culture of innovation, and a focus on disciplined execution have shaped Lumin’s growth. In a wide-ranging conversation, Chambers shared what differentiates Lumin in a crowded digital banking landscape, how to build a lasting company, and…

  • Unlocking the path to a successful digital banking transformation

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    Action guide to resolve perceived barriers and move confidently forward Many financial institutions recognize the need to shift to a future-ready banking platform—to upgrade their user experience and pave the way to enhanced loyalty, share of wallet, and revenue opportunities. But perceived obstacles, often based on past experience, can lead to hesitation and delay. Read…

  • Conquer the 4 concerns likely delaying your digital banking transformation

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    In today’s banking landscape, where more than 70% of people prefer to bank digitally, the ease of that experience determines consumer loyalty. Financial institutions (FIs) are well aware that customers expect a banking experience as fast and intuitive as shopping online or reserving a car service. Yet many FIs whose technology can’t deliver that experience…