Content Type: Case Study
SELCO doubles its digital app rating and deepens member relationships after partnering with Lumin Digital
SELCO Community Credit Union’s mission for 90 years has been to improve its members’ social and economic positions. SELCO invests heavily in personalized service, offering tailored accounts and educational resources for every need and financial stage.
Los Angeles Federal Credit Union enables mobile-first digital engagement with Lumin Digital
With nearly 90 years of history, Los Angeles Federal Credit Union (LAFCU) serves more than 75,000 members in the communities of the Greater Los Angeles Metropolitan area.
BCU drives 5+% referral growth and builds a channel-less banking environment with Lumin
As member expectations shifted toward intuitive, 24/7 mobile-first banking, BCU needed a digital platform that could evolve quickly and provide a stellar user experience.
Citadel Credit Union: 30% growth in digital cross-sell and 20-point increase in NPS with Lumin Digital
With nearly 90 years of history, Citadel Credit Union serves more than 260,000 members across the Greater Philadelphia, PA area.
Langley Federal Credit Union: Winning wallets with always-on digital banking
The organization Langley Federal Credit Union, based in Virginia, is one of the 100 largest credit unions in the U.S. The mission Langley envisioned a self-serve digital banking experience that would make saving and budgeting easier and encourage growth in active users, new product adoption, and increased wallet share. The obstacles The credit union’s early…
Credit Human: Delivering financial wellness
Credit Human’s mission to alleviate financial stress for its members faced a major roadblock: outdated technology creating poor digital experiences. They decided to look for a new digital platform partner. Lumin Digital has transformed their platform into a seamless, user-friendly experience with 100% uptime and continuous innovation. The results? A 4.9-star app rating, increased member…
How Lumin Digital Is Helping Interra Credit Union Innovate Quickly
Indiana-based Interra Credit Union began in 1932 when seven local visionaries, along with businessman Edward Feiling, came together to form Elkhart County Farm Bureau Credit Union. Opening with just $19.50, that initial deposit has grown to $1.6 billion and is now known as Interra Credit Union. Interra has between 85-90,000 members, of whom approximately 50,000…
How Lumin Digital Helped Heritage Family Credit Union Increase Its Digital Banking Engagement
Heritage Family Credit Union was formed in 1956 when a group of GE employees in Ludlow, Vermont, pooled $800 in deposits for the first month. Over seven decades later, HFCU strives to provide friendly, high-quality services for its customers and their families throughout Vermont, New Hampshire, New York, and Massachusetts. Katye Munger is the Assistant…
Case Study: How Lumin Digital Helped Consumers Credit Union
Lindsay McCall serves as the Chief Operations Officer for Consumers Credit Union in Kalamazoo, Michigan. In the fall of 2019, Consumers CU converted to Lumin Digital’s cloud-based platform, seeking digital banking solutions for retail and mobile banking. We sat down with Lindsay to discuss the impact the Lumin Digital platform has made in Consumers CU…