Category: Financial institutions

  • Citadel Credit Union: 30% growth in digital cross-sell and 20-point increase in NPS with Lumin Digital

    Citadel Credit Union logo

    With nearly 90 years of history, Citadel Credit Union serves more than 260,000 members across the Greater Philadelphia, PA area.

  • A seamless shift: How Orsa transformed to the Lumin Digital banking platform

    Community financial institutions have always been about people first. But as more members manage their money online, how can CFIs continue to ensure a personalized experience and introduce new features and products quickly to support shifting expectations and financial needs?  Orsa Credit Union has partnered with Lumin Digital to build an online experience for members…

  • Langley Federal Credit Union: Winning wallets with always-on digital banking

    Langley Federal Credit Union logo

    The organization Langley Federal Credit Union, based in Virginia, is one of the 100 largest credit unions in the U.S. The mission Langley envisioned a self-serve digital banking experience that would make saving and budgeting easier and encourage growth in active users, new product adoption, and increased wallet share. The obstacles The credit union’s early…

  • Credit Human: Delivering financial wellness

    Credit Human logo

    Credit Human’s mission to alleviate financial stress for its members faced a major roadblock: outdated technology creating poor digital experiences. They decided to look for a new digital platform partner. Lumin Digital has transformed their platform into a seamless, user-friendly experience with 100% uptime and continuous innovation. The results? A 4.9-star app rating, increased member…

  • How Lumin Digital Is Helping Interra Credit Union Innovate Quickly

    Interra Credit Union

    Indiana-based Interra Credit Union began in 1932 when seven local visionaries, along with businessman Edward Feiling, came together to form Elkhart County Farm Bureau Credit Union. Opening with just $19.50, that initial deposit has grown to $1.6 billion and is now known as Interra Credit Union. Interra has between 85-90,000 members, of whom approximately 50,000…

  • How Lumin Digital Helped Heritage Family Credit Union Increase Its Digital Banking Engagement

    Heritage Family Credit Union logo

    Heritage Family Credit Union was formed in 1956 when a group of GE employees in Ludlow, Vermont, pooled $800 in deposits for the first month. Over seven decades later, HFCU strives to provide friendly, high-quality services for its customers and their families throughout Vermont, New Hampshire, New York, and Massachusetts. Katye Munger is the Assistant…

  • Case Study: How Lumin Digital Helped Consumers Credit Union

    Consumers Credit Union logo

    Lindsay McCall serves as the Chief Operations Officer for Consumers Credit Union in Kalamazoo, Michigan. In the fall of 2019, Consumers CU converted to Lumin Digital’s cloud-based platform, seeking digital banking solutions for retail and mobile banking. We sat down with Lindsay to discuss the impact the Lumin Digital platform has made in Consumers CU…