The Organization
Founded in 1942, SESLOC Credit Union provides personal and business banking, commercial lending and investment services in central and coastal California. SESLOC has assets of $1.2 billion, with 55,000 members.
The obstacles
Over five years, SESLOC’s previous digital banking platform delivered two major updates. The SDK was limited, personalization was constrained, and releases required significant testing and often broke other parts of the application.
The mission
SESLOC sees digital banking as a foundational component for delivering on their mission and specifically on their goal: to go beyond what other banks and credit unions are doing, and to get to an Amazon-like level of personalization in the user experience.
the results
The Solution
SESLOC chose Lumin Digital for its modular architecture, weekly releases, integration with CRM and their data warehouse, and SDK capabilities that would help create an experience “on par with what users expect from the likes of Amazon, Chime, and the big banks.”
4.3 → 4.8
app store rating improvement
35%
increase in digital banking transactions
12–14 mo. → weeks
enhancement delivery timeline
~2 releases in 5 years → weekly
platform update frequency
Beta client
for Lumin AI features: Target Manager, Secure Forms, Secure Messaging
First-ever social media mentions
Users recommending SESLOC for its digital banking experience
“Projects with our old provider could sometimes take a year. With Lumin, our roadmap is no longer constrained by long delivery or lead times.”
— Holly Brown,
Chief Experience Officer,
SESLOC Credit Union
