At Citadel Credit Union, better data means better member experiences. Since partnering with Lumin Digital, Citadel has seen a drop in support calls and secure messages—a sign of how intuitive the platform is for both members and staff. With Lumin Analytics, teams can easily access, explore, and act on the data that drives smarter service and stronger results.
“We love Lumin Analytics,” says Liz Fee, VP of Product Management. “We used to receive just a raw extract of information to sift through, so it’s nice to have the various collections of data that we can work through to form our own reports.”
