At Ascend Federal Credit Union, innovation isn’t a once-a-year event—it’s woven into the weekly rhythm. Partnering with Lumin Digital empowers Ascend to quickly transform member feedback into real solutions, creating a digital banking experience that adapts, improves, and grows right alongside members’ evolving needs. From seamless updates to member-driven enhancements, innovation is not a milestone but an ongoing journey that builds trust and strengthens engagement every single week.
“I love the weekly updates,” says Nancy Bush, Digital Banking Manager. “It’s wonderful to know that things are constantly evolving, and that we don’t have to wait six months for something to be implemented.”
