Explore what life as a Lumin client really looks like. Spoiler: it’s transparent, collaborative, and designed to keep delivering value—week after week, year after year.
Whether it’s our weekly sprint demos, monthly product strategy sessions, quarterly business reviews, or simply day-to-day interactions, we’re deeply invested in helping you grow, serve your users, and lead your market.
Beyond technology to community
Lumin Digital believes empowered teams create exceptional experiences that drive adoption, deepen partnerships, and fuel sustainable growth—building a cycle of success and impact that reaches far beyond digital banking. Lumin’s flywheel illustrates how we’ve created a community of innovators, partners, and collaborators.
Community extends without boundaries
We believe in the power of partnerships, where collective growth and success are exponentially realized. Lumin Digital’s engaged employees build a great product and deliver an exceptional customer experience. Delighted users adopt more services, invest, meet their financial goals, and plan for a brighter future. Clients thrive and achieve goals. And on it grows—the ripple effect of a strengthening community.
I think Lumin has taken the best of all the digital banking worlds and said, ‘What can we do to make a platform that is not only working for the now, but for the future as well?’
HUNTER PLATT
VP of Digital Strategy and Innovation, University Credit Union
+30% YoY
Lumin Digital is the fastest growing digital banking provider in the market with consistent 30% YoY growth in both clients and users
A single point of contact, backed by a dedicated team
Strong partnerships begin with trust. From your first day as a Lumin Digital client, you’ll have a dedicated Account Executive as your main point of contact. They’re more than a liaison—they’re your advocate, strategist, and problem-solver, backed by a full team that understands your goals.
This model ensures you get seamless communication, proactive guidance, and a partner who is as committed to your success as you are. Together, we focus on what matters most:
Client and user satisfaction
Building lasting relationships by understanding and prioritizing your needs and those of your users.
Mutual strategy & ROI
Making data-driven decisions that support your teams and objectives.
Community-driven innovation
Co-creating solutions that deepen engagement, boost loyalty, and drive growth.
We have a dedicated expert on Lumin’s end to help support our day-to-day operations. At the beginning of our partnership, we shared our strategic plan with Lumin, and together we came up with solutions to help meet our goals. I have so much confidence in the ways we will continue to evolve.
LINDSAY MCCALL
Chief Operating Officer, Consumers Credit Union
Our relationship with Lumin Digital is a partnership in innovation, helping us provide solutions for the evolving needs of our members.
TONY HILDESHEIM
EVP & Chief Administrative Officer, Redwood Credit Union
100%
Lumin Digital has a 100% renewal rate
Building a future-ready platform through always-on collaboration
At Lumin Digital, our clients don’t just use our platform—they help shape it. That’s why we’ve designed a rhythm of collaboration that keeps their voice at the center of everything we do.
With client input fueling our innovation, Lumin turns feedback into features, fast.
200+
product enhancements
released per year
The modern design, especially the dashboard and tiles, was something we’d been waiting on for years with our previous provider. It was always ‘on the roadmap,’ but never came to fruition. With Lumin, that interface was native to the platform. It resolved a long-standing pain point for us on day one.
COURTNEY ROWAN
Chief Digital & Transformation Officer, Citadel Credit Union
It really feels like a partnership and that Lumin listens to us because we’ll suggest something, and then the next Tuesday we’ll see it on the list of things being developed.
DAVID SCHMIDT
eServices Business Manager, Credit Human
We look for partnerships where we have a seat at the table… and we look for the same kind of commitments from our partners that we give to our members.
BHAVNA GUGLANI
SVP and Chief Digital Officer, BCU
Lumin has created Interra’s platform by waking alongside us every step of the way and providing excellent project management. Our project manager has been outstanding.
CANDACE GLEASON
VP of Operations Support, Interra Credit Union
Lumin Digital client experience
85
Lumin Net Promoter Score (NPS)
4.83
Average iOS app score across all clients
⬆
Continuously increasing user growth
Because our software is reliable and our releases run smoothly, we’re not spending our time troubleshooting issues. Instead, we get to focus on working with our clients strategically—partnering on projects, planning, and helping them achieve their goals and grow their business.
TRACEY GADDES
VP Client Experience, Lumin Digital
