Banking & Consumer Trends

Evolve your digital channel from a cost center to a profit center 

May 8, 2025

Turn your channel into a growth engine

Presented by Cornerstone Advisors, commissioned by Lumin Digital.

Described as a $25 billion revenue opportunity, the digital channel has evolved into a strategic growth engine. With Ron Shevlin, Chief Research Officer at Cornerstone Advisors, we explore how financial institutions can, and should, transform their digital banking channels from an operational expense into a profit center. 

The session covers key tactics for driving engagement and deepening customer relationships. Unlock new revenue streams through personalized experiences, proactive and reactive community-inspired products, and data-driven insights, all powered by a rapidly scalable digital infrastructure. 

To turn your digital channel into a growth engine, you must introduce new products to your existing users and to new segments faster and with confidence.  

Key takeaways
  • Why should you consider your digital platform a profit center?
  • How to evaluate whether your organization is positioned to make digital a sustainable profit center.
  • Potential revenue streams, from embedded fintech partnerships to premium digital services.
  • Key operational shifts required.

Featuring

Chief Research Advisor, Cornerstone Advisors
Senior Contributor, Forbes