Impact
Grow. Thrive. Plan for a brighter future.
We don’t settle for the status quo. And neither do our clients. Our digital banking platform redefines standards and is resetting the expectations of our industry.
Reimagining impact
With a cloud-native platform, we’re ready for the future. We are always on. We update features weekly, without disruption. We don’t miss implementation dates. With a year-over-year NPS of nearly 90, all of our clients are referenceable. With less than 3% voluntary annual turnover and a 99% employee satisfaction rating, teams become partners and are engaged and dedicated to solving clients’ challenges. Our collective commitment to success means financial institutions grow, employees thrive, and users can better manage their financial health.
Anywhere, anytime banking
Be relevant, adapt, and scale effortlessly. With weekly updates and new features, Lumin’s technology and our client experience teams deliver so that financial institutions and their employees can focus on what’s next, not troubleshoot the problems-of-the-day.
Love the experience, better manage financial health
Tailored, user-centric, and user-informed digital banking experiences. Customized dashboards. Financial wellness tools. Youth banking programs. Consistent access across all devices. It’s easy to understand why users highly rate the Lumin platform.
4.85
out of 5 app rating
82%
“love” the app
Our ‘voice of the client’ score is 9 points higher than the U.S. average
Our ‘utility score’ is 14 points higher than the U.S. average
Leading financial institutions choose the Lumin Platform
When our members are happy, they bring more business to us. The ratings that they give our app has gone up more than double—which isn’t easy to do.
Scott Steinfort
Chief Technology Officer, Community First Credit Union
Our employees are really talking about Lumin in a very great way. The speed [of] innovations and upgrades really keep our staff involved and engaged. It’s not only easy to adapt for our members—but the adoption for our employees is just as high.
Chris Court
Chief Strategy and Innovation Officer, Service 1st Federal Credit Union
It takes a good partnership to be able to build something good—something great—and I think that’s what we have.
Steve Collins
President & CEO, Fort Financial Credit Union
Community extends without boundaries
We believe in the power of partnerships, where collective growth and success are exponentially realized. Lumin Digital’s engaged employees build a great product and deliver an exceptional customer experience. Delighted users adopt more services, invest, meet their financial goals, and plan for a brighter future. Clients thrive and achieve goals. And on it grows—the ripple effect of a strengthening community.
Our Clients’ Success
Impact, delivered
Case Study
BCU drives 5+% referral growth and builds a channel-less banking environment with Lumin
As member expectations shifted toward intuitive, 24/7 mobile-first banking, BCU needed a digital platform that could evolve quickly and provide a stellar user experience.
Testimonial
A seamless shift: How Community Financial transformed to the Lumin Digital banking platform
Community financial institutions have always been about people first. But as more members manage their money online, how can CFIs continue to ensure a personalized experience and introduce new features and products quickly to support shifting expectations and financial needs? Community Financial Credit Union has partnered with Lumin Digital to build an online experience for…
Testimonial
DuPont Community Credit Union offers a seamless, reliable member experience with Lumin Digital
At DuPont Community Credit Union, digital channels are the primary way members connect with their credit union—making a seamless, reliable experience essential. Partnering with Lumin Digital delivered exactly that: a smooth, simple conversion and a platform that makes every interaction easy. “Lumin makes things simple,” says Michael Tranum, Chief Technology Officer. “From a conversion standpoint,…
Testimonial
University of Illinois Community Credit Union provides a world-class digital banking experience with Lumin Digital
For the University of Illinois Community Credit Union, competing with the largest banks requires more than ambition—it requires the right partner. With Lumin Digital, UICCU proves that even smaller institutions can provide members with a world-class digital experience. “As a smaller financial institution, we don’t have the scale to compete without a partner,” says Kate…
Testimonial
Ascend Federal Credit Union turns member feedback into rapid solutions with Lumin Digital
At Ascend Federal Credit Union, innovation isn’t a once-a-year event—it’s woven into the weekly rhythm. Partnering with Lumin Digital empowers Ascend to quickly transform member feedback into real solutions, creating a digital banking experience that adapts, improves, and grows right alongside members’ evolving needs. From seamless updates to member-driven enhancements, innovation is not a milestone…
Testimonial
Service 1st Federal Credit Union takes its innovation roadmap to the next level with Lumin Digital
At Service 1st Federal Credit Union, digital banking is about keeping pace with members’ changing needs while never compromising reliability. With Lumin Digital, Service 1st accelerates innovation through weekly updates while delivering near-perfect uptime. “Our innovation roadmap has always been swift and full of ideas, and Lumin takes that to the next level,” says Chris…
Testimonial
SESLOC innovates at its own speed with Lumin Digital
SESLOC felt stuck in the status quo of a stagnant digital banking platform. With a modern infrastructure and flexible integration capabilities, Lumin gave SESLOC the freedom to move faster and take control of their digital experience. “Prior to Lumin, it was really difficult to innovate,” says Holly Brown, Senior VP of Digital Experience. “It used…
Case Study
Citadel Credit Union: 30% growth in digital cross-sell and 20-point increase in NPS with Lumin Digital
The Organization With nearly 90 years of history, Citadel Credit Union serves more than 260,000 members across the Greater Philadelphia, PA area. The Mission Citadel’s aim was to evolve its member experience through accessible, convenient, and innovative solutions while maintaining a stable and reliable banking platform. The Obstacles The credit union’s previous platform struggled to…
Client experience
Staying ahead of expectations
As digital experiences and user expectations evolve, we partner with our clients to develop what’s next. From gaining insights from millions of data points of consumer interactions to listening to client feedback to applying learnings across our platform, our approach is based on continuous improvement and partnership—keeping our clients at the forefront of change.