Impact
Grow. Thrive. Plan for a brighter future.
We don’t settle for the status quo. And neither do our clients. Our digital banking platform redefines standards and is resetting the expectations of our industry.
Reimagining impact
With a cloud-native platform, we’re ready for the future. We are always on. We update features weekly, without disruption. We don’t miss implementation dates. With a year-over-year NPS of nearly 90, all of our clients are referenceable. With less than 3% voluntary annual turnover and a 99% employee satisfaction rating, teams become partners and are engaged and dedicated to solving clients’ challenges. Our collective commitment to success means financial institutions grow, employees thrive, and users can better manage their financial health.
Anywhere, anytime banking
Be relevant, adapt, and scale effortlessly. With weekly updates and new features, Lumin’s technology and our client experience teams deliver so that financial institutions and their employees can focus on what’s next, not troubleshoot the problems-of-the-day.
Love the experience, better manage financial health
Tailored, user-centric, and user-informed digital banking experiences. Customized dashboards. Financial wellness tools. Youth banking programs. Consistent access across all devices. It’s easy to understand why users highly rate the Lumin platform.
4.85
out of 5 app rating
82%
“love” the app
Our ‘voice of the client’ score is 9 points higher than the U.S. average
Our ‘utility score’ is 14 points higher than the U.S. average
Leading financial institutions choose the Lumin Platform
When our members are happy, they bring more business to us. The ratings that they give our app has gone up more than double—which isn’t easy to do.
Scott Steinfort
Chief Technology Officer, Community First Credit Union
Our employees are really talking about Lumin in a very great way. The speed [of] innovations and upgrades really keep our staff involved and engaged. It’s not only easy to adapt for our members—but the adoption for our employees is just as high.
Chris Court
Chief Strategy and Innovation Officer, Service 1st Federal Credit Union
It takes a good partnership to be able to build something good—something great—and I think that’s what we have.
Steve Collins
President & CEO, Fort Financial Credit Union
Community extends without boundaries
We believe in the power of partnerships, where collective growth and success are exponentially realized. Lumin Digital’s engaged employees build a great product and deliver an exceptional customer experience. Delighted users adopt more services, invest, meet their financial goals, and plan for a brighter future. Clients thrive and achieve goals. And on it grows—the ripple effect of a strengthening community.
Our Clients’ Success
Impact, realized.
Case Study
Credit Human: Delivering financial wellness
Credit Human’s mission to alleviate financial stress for its members faced a major roadblock: outdated technology creating poor digital experiences. They decided to look for a new digital platform partner. Lumin Digital has transformed their platform into a seamless, user-friendly experience with 100% uptime and continuous innovation. The results? A 4.9-star app rating, increased member…
Case Study
How a community credit union’s approach to becoming a digital-first provider helped them grow
The University of Illinois Community Credit Union (UICCU), with its nearly century-long history, encountered significant hurdles in its digital transformation journey. Despite offering online banking services for a long time, UICCU realized in 2019 that more was needed, including taking a more proactive approach to members’ digital needs, providing the right resources, and empowering staff…
Case Study
How Lumin Digital Is Helping Interra Credit Union Innovate Quickly
Indiana-based Interra Credit Union began in 1932 when seven local visionaries, along with businessman Edward Feiling, came together to form Elkhart County Farm Bureau Credit Union. Opening with just $19.50, that initial deposit has grown to $1.6 billion and is now known as Interra Credit Union. Interra has between 85-90,000 members, of whom approximately 50,000…
Case Study
How Lumin Digital Helped Heritage Family Credit Union Increase Its Digital Banking Engagement
Heritage Family Credit Union was formed in 1956 when a group of GE employees in Ludlow, Vermont, pooled $800 in deposits for the first month. Over seven decades later, HFCU strives to provide friendly, high-quality services for its customers and their families throughout Vermont, New Hampshire, New York, and Massachusetts. Katye Munger is the Assistant…