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Impact

Grow. Thrive. Plan for a brighter future.

We don’t settle for the status quo. And neither do our clients. Our digital banking platform redefines standards and is resetting the expectations of our industry.

When our members are happy, they bring more business to us. The ratings that they give our app has gone up more than double—which isn’t easy to do.

Scott Steinfort
Chief Technology Officer, Community First Credit Union

Our employees are really talking about Lumin in a very great way. The speed [of] innovations and upgrades really keep our staff involved and engaged. It’s not only easy to adapt for our members—but the adoption for our employees is just as high.

Chris Court
Chief Strategy and Innovation Officer, Service 1st Federal Credit Union

It takes a good partnership to be able to build something good—something great—and I think that’s what we have.

Steve Collins
President & CEO, Fort Financial Credit Union

Testimonial

SESLOC innovates at its own speed with Lumin Digital

SESLOC felt stuck in the status quo of a stagnant digital banking platform. With a modern infrastructure and flexible integration capabilities, Lumin gave SESLOC the freedom to move faster and take control of their digital experience. “Prior to Lumin, it was really difficult to innovate,” says Holly Brown, Senior VP of Digital Experience. “It used…

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Content Types

Case Study

Citadel Credit Union: 30% growth in digital cross-sell and 20-point increase in NPS with Lumin Digital

The Organization With nearly 90 years of history, Citadel Credit Union serves more than 260,000 members across the Greater Philadelphia, PA area. The Mission Citadel’s aim was to evolve its member experience through accessible, convenient, and innovative solutions while maintaining a stable and reliable banking platform.  The Obstacles The credit union’s previous platform struggled to…

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Case Study

Langley Federal Credit Union: Winning wallets with always-on digital banking

The organization Langley Federal Credit Union, based in Virginia, is one of the 100 largest credit unions in the U.S. The mission Langley envisioned a self-serve digital banking experience that would make saving and budgeting easier and encourage growth in active users, new product adoption, and increased wallet share. The obstacles The credit union’s early…

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Case Study

Credit Human: Delivering financial wellness

Credit Human’s mission to alleviate financial stress for its members faced a major roadblock: outdated technology creating poor digital experiences. They decided to look for a new digital platform partner. Lumin Digital has transformed their platform into a seamless, user-friendly experience with 100% uptime and continuous innovation. The results? A 4.9-star app rating, increased member…

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Case Study

How Lumin Digital Is Helping Interra Credit Union Innovate Quickly

Indiana-based Interra Credit Union began in 1932 when seven local visionaries, along with businessman Edward Feiling, came together to form Elkhart County Farm Bureau Credit Union. Opening with just $19.50, that initial deposit has grown to $1.6 billion and is now known as Interra Credit Union. Interra has between 85-90,000 members, of whom approximately 50,000…

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Client experience

Staying ahead of expectations

As digital experiences and user expectations evolve, we partner with our clients to develop what’s next. From gaining insights from millions of data points of consumer interactions to listening to client feedback to applying learnings across our platform, our approach is based on continuous improvement and partnership—keeping our clients at the forefront of change.

See it in action. Contact our team of experts to see how we can help you exceed your growth goals and increase productivity.