Impact
Grow. Thrive. Plan for a brighter future.
We don’t settle for the status quo. And neither do our clients. Our digital banking platform redefines standards and is resetting the expectations of our industry.
Reimagining impact
With a cloud-native platform, we’re ready for the future. We are always on. We update features weekly, without disruption. We don’t miss implementation dates. With a year-over-year NPS of nearly 90, all of our clients are referenceable. With less than 3% voluntary annual turnover and a 99% employee satisfaction rating, teams become partners and are engaged and dedicated to solving clients’ challenges. Our collective commitment to success means financial institutions grow, employees thrive, and users can better manage their financial health.
Anywhere, anytime banking
Be relevant, adapt, and scale effortlessly. With weekly updates and new features, Lumin’s technology and our client experience teams deliver so that financial institutions and their employees can focus on what’s next, not troubleshoot the problems-of-the-day.
Love the experience, better manage financial health
Tailored, user-centric, and user-informed digital banking experiences. Customized dashboards. Financial wellness tools. Youth banking programs. Consistent access across all devices. It’s easy to understand why users highly rate the Lumin platform.
4.85
out of 5 app rating
82%
“love” the app
Our ‘voice of the client’ score is 9 points higher than the U.S. average
Our ‘utility score’ is 14 points higher than the U.S. average
Leading financial institutions choose the Lumin Platform
Lumin has operated as a true partner—collaborative, innovative, and aligned with our commitment to exceptional service. Lumin provided a dedicated transition team with a seamless conversion process, and we are thrilled to work with a digital banking provider that empowers us to offer a digital banking experience that feels personal, modern, and efficient.
Deon Shoaf
COO of First Bank of Berne
When our members are happy, they bring more business to us. The ratings that they give our app has gone up more than double—which isn’t easy to do.
Scott Steinfort
Chief Technology Officer, Community First Credit Union
Our employees are really talking about Lumin in a very great way. The speed [of] innovations and upgrades really keep our staff involved and engaged. It’s not only easy to adapt for our members—but the adoption for our employees is just as high.
Chris Court
Chief Strategy and Innovation Officer, Service 1st Federal Credit Union
What Lumin has enabled us to do is compete with the big banks that have billions of dollars.
Kate Rogers
Chief Innovation Officer and SVP, Digital and Payments, University of Illinois Community Credit Union
Community extends without boundaries
We believe in the power of partnerships, where collective growth and success are exponentially realized. Lumin Digital’s engaged employees build a great product and deliver an exceptional customer experience. Delighted users adopt more services, invest, meet their financial goals, and plan for a brighter future. Clients thrive and achieve goals. And on it grows—the ripple effect of a strengthening community.
Our Clients’ Success
Impact, delivered
Case Study
BCU drives 5+% referral growth and builds a channel-less banking environment with Lumin
As member expectations shifted toward intuitive, 24/7 mobile-first banking, BCU needed a digital platform that could evolve quickly and provide a stellar user experience.
Testimonial
A seamless shift: How Community Financial transformed to the Lumin Digital banking platform
Community financial institutions have always been about people first. But as more members manage their money online, how can CFIs continue to ensure a personalized experience and introduce new features and products quickly to support shifting expectations and financial needs? Community Financial Credit Union has partnered with Lumin Digital to build an online experience for…
Case Study
SELCO doubles its digital app rating and deepens member relationships after partnering with Lumin Digital
SELCO Community Credit Union’s mission for 90 years has been to improve its members’ social and economic positions. SELCO invests heavily in personalized service, offering tailored accounts and educational resources for every need and financial stage.
Case Study
Los Angeles Federal Credit Union enables mobile-first digital engagement with Lumin Digital
With nearly 90 years of history, Los Angeles Federal Credit Union (LAFCU) serves more than 75,000 members in the communities of the Greater Los Angeles Metropolitan area.
Testimonial
Citadel Credit Union elevates data insights and member support with Lumin Digital
At Citadel Credit Union, better data means better member experiences. Since partnering with Lumin Digital, Citadel has seen a drop in support calls and secure messages—a sign of how intuitive the platform is for both members and staff. With Lumin Analytics, teams can easily access, explore, and act on the data that drives smarter service…
Testimonial
DuPont Community Credit Union offers a seamless, reliable member experience with Lumin Digital
At DuPont Community Credit Union, digital channels are the primary way members connect with their credit union—making a seamless, reliable experience essential. Partnering with Lumin Digital delivered exactly that: a smooth, simple conversion and a platform that makes every interaction easy. “Lumin makes things simple,” says Michael Tranum, Chief Technology Officer. “From a conversion standpoint,…
Testimonial
University of Illinois Community Credit Union provides a world-class digital banking experience with Lumin Digital
For the University of Illinois Community Credit Union, competing with the largest banks requires more than ambition—it requires the right partner. With Lumin Digital, UICCU proves that even smaller institutions can provide members with a world-class digital experience. “As a smaller financial institution, we don’t have the scale to compete without a partner,” says Kate…
Testimonial
Ascend Federal Credit Union turns member feedback into rapid solutions with Lumin Digital
At Ascend Federal Credit Union, innovation isn’t a once-a-year event—it’s woven into the weekly rhythm. Partnering with Lumin Digital empowers Ascend to quickly transform member feedback into real solutions, creating a digital banking experience that adapts, improves, and grows right alongside members’ evolving needs. From seamless updates to member-driven enhancements, innovation is not a milestone…
Client experience
Staying ahead of expectations
As digital experiences and user expectations evolve, we partner with our clients to develop what’s next. From gaining insights from millions of data points of consumer interactions to listening to client feedback to applying learnings across our platform, our approach is based on continuous improvement and partnership—keeping our clients at the forefront of change.