Audience: Banks

  • A Roadmap to Predictive Analytics Tools in Digital Banking

    Meeting in progress

    Banks and credit unions are not only repositories of money, but of business and consumer data. Predictive analytics tools help your organization more effectively use your data to enhance business decisions, gain competitive advantages, improve satisfaction and fortify user loyalty by personalizing their experiences. Regarding user satisfaction, McKinsey indicates that U.S. retail banking end users’…

  • How To Manage Buy Now, Pay Later (BNPL) Features

    Collaborative meeting

    If the Buy Now, Pay Later (BNPL) feature isn’t standard yet, it won’t be too long before it is. When customers make large purchases — and even some smaller ones — they often look for this option. And it’s not just customers who are excited about the choice. Some of the largest retailers, like Amazon…

  • How Biometric Authentication Secures the Future of Digital Banking 

    Hands holding a phone

    Digital banking is on the rise. So too is digital fraud. Fortunately, today’s biometric authentication lets banks and credit unions know who’s on the other end of a remote transaction. That could be great protection for the nearly 215 million people whom experts predict will regularly bank online in the U.S. in 2022.   The financial…

  • Why Banks and Credit Unions Should Care About Sustainable Banking

    Hand with coins in the palm

    by Marty Aquino Sustainable banking is an opportunity to strongly appeal to the largest, most populous generations. In 2019, according to the Pew Research Center, millennials outnumbered boomers. Further, according to the Brookings Institution, more than half of Americans are millennials or younger. Two of the unifying values that millennials and Gen Zers share are…

  • Why Customer Segmentation in Banking Is Crucial for Marketing and Service Offerings

    Target and arrow

    Banks and credit unions have been using customer segmentation strategies forever. It’s also been a challenge to devise useful strategies. That’s because financial institutions were limited by clunky back-end legacy systems that made it difficult, if not impossible, to get reliable data. Even Citibank, led by tech visionary John Reed — the bank that introduced…

  • 6 Different Types of Cryptocurrency: A Quick Guide for Banks and Credit Unions

    Stack of cash

    by Fred Decker Throughout most of its history, the banking sector has been a bastion of stability and slow, conservative change. That’s no longer the case, as competition from aggressive fintechs and pressure from a generation of impatient, digital-native consumers have forced financial institutions into a cycle of rapid adaptation.  Some of these challenges, like…

  • What Are Chatbots and How Can They Be Used in Digital Banking?

    Computer display with star

    by Pamela Michaels Fay It’s likely that you’ve used a chatbot, whether you realized it or not. They’re pretty good at what they do. But what is that exactly? They deal with a wide range of user issues, and oftentimes the user inquiry is answered in real-time with no hassle. Say your user wants to…

  • 5 Types of Banking Fraud Schemes and How To Prevent Them

    Fingerprint icon

    by Marty Aquino Wherever there is money, there will be bad actors trying to take it from your users. According to Business Insider, nearly 800,000 internet crimes were reported to the FBI in 2020, worth a loss of over $4 billion. The banking fraud numbers can be staggering, and they’re likely to keep rising as the world becomes…

  • What Is Personalized Banking and How Can It Improve Customer Satisfaction?

    Woman checking phone at coffee shop

    by Marty Aquino Personalized banking isn’t optional for financial institutions to survive in the digital age. With previously unknown startup fintech companies devouring once untouchable bank and credit union market share, it’s clear that end-users prefer more custom solutions. Accenture’s Banking Consumer Study, one of the largest of its kind, with 47,000 participants in 28…

  • Software Supply Chain Attacks Are Up — What Does This Mean for Digital Banking?

    News icon

    If you’re an online business, highly organized hacker teams could be coming for your code. Software supply chain attacks on public and private codebases surged by an astonishing 650% in 2021. That’s a serious threat for digital banks and credit unions, especially since it comes at a time when they are pushing ahead with digital transformation to keep…