Content Type: Case Study
How a community credit union’s approach to becoming a digital-first provider helped them grow
The University of Illinois Community Credit Union (UICCU), with its nearly century-long history, encountered significant hurdles in its digital transformation journey. Despite offering online banking services for a long time, UICCU realized in 2019 that more was needed, including taking a more proactive approach to members’ digital needs, providing the right resources, and empowering staff…
How Lumin Digital Is Helping Interra Credit Union Innovate Quickly
Indiana-based Interra Credit Union began in 1932 when seven local visionaries, along with businessman Edward Feiling, came together to form Elkhart County Farm Bureau Credit Union. Opening with just $19.50, that initial deposit has grown to $1.6 billion and is now known as Interra Credit Union. Interra has between 85-90,000 members, of whom approximately 50,000…
How Lumin Digital Helped Heritage Family Credit Union Increase Its Digital Banking Engagement
Heritage Family Credit Union was formed in 1956 when a group of GE employees in Ludlow, Vermont, pooled $800 in deposits for the first month. Over seven decades later, HFCU strives to provide friendly, high-quality services for its customers and their families throughout Vermont, New Hampshire, New York, and Massachusetts. Katye Munger is the Assistant…
Case Study: How Lumin Digital Helped Consumers Credit Union
Lindsay McCall serves as the Chief Operations Officer for Consumers Credit Union in Kalamazoo, Michigan. In the fall of 2019, Consumers CU converted to Lumin Digital’s cloud-based platform, seeking digital banking solutions for retail and mobile banking. We sat down with Lindsay to discuss the impact the Lumin Digital platform has made in Consumers CU…