Category: Financial institutions

  • Los Angeles Federal Credit Union enables mobile-first digital engagement with Lumin Digital

    The Organization With nearly 90 years of history, Los Angeles Federal Credit Union (LAFCU) serves more than 75,000 members in the communities of the Greater Los Angeles Metropolitan area. The Mission LAFCU’s aim was to provide seamless, mobile-first interactions with members, with capabilities such as digital card controls and secure messaging. The Obstacles The credit…

  • Citadel Credit Union elevates data insights and member support with Lumin Digital

    At Citadel Credit Union, better data means better member experiences. Since partnering with Lumin Digital, Citadel has seen a drop in support calls and secure messages—a sign of how intuitive the platform is for both members and staff. With Lumin Analytics, teams can easily access, explore, and act on the data that drives smarter service…

  • DuPont Community Credit Union offers a seamless, reliable member experience with Lumin Digital

    At DuPont Community Credit Union, digital channels are the primary way members connect with their credit union—making a seamless, reliable experience essential. Partnering with Lumin Digital delivered exactly that: a smooth, simple conversion and a platform that makes every interaction easy. “Lumin makes things simple,” says Michael Tranum, Chief Technology Officer. “From a conversion standpoint,…

  • University of Illinois Community Credit Union provides a world-class digital banking experience with Lumin Digital

    For the University of Illinois Community Credit Union, competing with the largest banks requires more than ambition—it requires the right partner. With Lumin Digital, UICCU proves that even smaller institutions can provide members with a world-class digital experience. “As a smaller financial institution, we don’t have the scale to compete without a partner,” says Kate…

  • Ascend Federal Credit Union turns member feedback into rapid solutions with Lumin Digital

    At Ascend Federal Credit Union, innovation isn’t a once-a-year event—it’s woven into the weekly rhythm. Partnering with Lumin Digital empowers Ascend to quickly transform member feedback into real solutions, creating a digital banking experience that adapts, improves, and grows right alongside members’ evolving needs. From seamless updates to member-driven enhancements, innovation is not a milestone…

  • Service 1st Federal Credit Union takes its innovation roadmap to the next level with Lumin Digital

    At Service 1st Federal Credit Union, digital banking is about keeping pace with members’ changing needs while never compromising reliability. With Lumin Digital, Service 1st accelerates innovation through weekly updates while delivering near-perfect uptime. “Our innovation roadmap has always been swift and full of ideas, and Lumin takes that to the next level,” says Chris…

  • SESLOC innovates at its own speed with Lumin Digital

    SESLOC felt stuck in the status quo of a stagnant digital banking platform. With a modern infrastructure and flexible integration capabilities, Lumin gave SESLOC the freedom to move faster and take control of their digital experience. “Prior to Lumin, it was really difficult to innovate,” says Holly Brown, Senior VP of Digital Experience. “It used…

  • BCU drives 5+% referral growth and builds a channel-less banking environment with Lumin

    As member expectations shifted toward intuitive, 24/7 mobile-first banking, BCU needed a digital platform that could evolve quickly and provide a stellar user experience.

  • Citadel Credit Union: 30% growth in digital cross-sell and 20-point increase in NPS with Lumin Digital

    The Organization With nearly 90 years of history, Citadel Credit Union serves more than 260,000 members across the Greater Philadelphia, PA area. The Mission Citadel’s aim was to evolve its member experience through accessible, convenient, and innovative solutions while maintaining a stable and reliable banking platform.  The Obstacles The credit union’s previous platform struggled to…

  • A seamless shift: How Community Financial transformed to the Lumin Digital banking platform

    Community financial institutions have always been about people first. But as more members manage their money online, how can CFIs continue to ensure a personalized experience and introduce new features and products quickly to support shifting expectations and financial needs?  Community Financial Credit Union has partnered with Lumin Digital to build an online experience for…