Category: Financial institutions

At Citadel Credit Union, better data means better member experiences. Since partnering with Lumin Digital, Citadel has seen a drop in support calls and secure messages—a sign of how intuitive the platform is for both members and staff. With Lumin Analytics, teams can easily access, explore, and act on the data that drives smarter service…

At DuPont Community Credit Union, digital channels are the primary way members connect with their credit union—making a seamless, reliable experience essential. Partnering with Lumin Digital delivered exactly that: a smooth, simple conversion and a platform that makes every interaction easy. “Lumin makes things simple,” says Michael Tranum, Chief Technology Officer. “From a conversion standpoint,…

For the University of Illinois Community Credit Union, competing with the largest banks requires more than ambition—it requires the right partner. With Lumin Digital, UICCU proves that even smaller institutions can provide members with a world-class digital experience. “As a smaller financial institution, we don’t have the scale to compete without a partner,” says Kate…

At Ascend Federal Credit Union, innovation isn’t a once-a-year event—it’s woven into the weekly rhythm. Partnering with Lumin Digital empowers Ascend to quickly transform member feedback into real solutions, creating a digital banking experience that adapts, improves, and grows right alongside members’ evolving needs. From seamless updates to member-driven enhancements, innovation is not a milestone…

At Service 1st Federal Credit Union, digital banking is about keeping pace with members’ changing needs while never compromising reliability. With Lumin Digital, Service 1st accelerates innovation through weekly updates while delivering near-perfect uptime. “Our innovation roadmap has always been swift and full of ideas, and Lumin takes that to the next level,” says Chris…