The Organization
Founded in 1951, Ascend Federal Credit Union serves more than 260,000 members across Tennessee.
The Mission
Ascend’s commitment to Middle Tennessee extends beyond traditional banking through investments in financial literacy and partnerships that strengthen the communities it serves. Its focus on service drives every decision Ascend makes—including transforming the digital banking experience to meet the expectations of today’s members.
The Obstacles
Ascend’s legacy digital platform released features typically on an annual cycle, and enhancements or fixes often followed longer timelines than the team preferred. The platform also had more limited fraud mitigation tools, and the team sought a more proactive approach as digital risks increased.
The Solution
Ascend chose Lumin Digital for mobile-first performance, weekly updates, ease of use, and collaborative and transparent partnership.
We wanted something that would compete with the big banks. We looked at four other vendors and their platforms felt antiquated. When everyone saw Lumin, we all said, ‘That’s the one that will compete.’
JOSIAH LEVERICH
SVP of Products, Ascend FCU
The Results
+11%
Growth in digital users since moving to Lumin’s platform
+6%
Growth overall since moving to Lumin’s platform
75%
Members using mobile-only banking
90%
Millennial and GenZ members using mobile-only banking
“With our previous provider, updates were implemented on a fixed schedule, and testing options were limited. The experience with Lumin has been much more collaborative and transparent, particularly around testing and release management.”
— Nancy Bush, AVP of Digital Banking,
Ascend FCU
