The Organization
With nearly 90 years of history, Los Angeles Federal Credit Union (LAFCU) serves more than 75,000 members in the communities of the Greater Los Angeles Metropolitan area.
The Mission
LAFCU’s aim was to provide seamless, mobile-first interactions with members, with capabilities such as digital card controls and secure messaging.
The Obstacles
The credit union’s legacy platform offered a fragmented experience—different features across desktop and mobile, uneven branding, and costly dual-system maintenance.
The Solution
After narrowing the shortlist to three technology providers, LAFCU selected Lumin Digital for its forward-thinking platform and standout reputation with clients.
The Results
88%
Sessions now on mobile
37%
Members use the mobile app monthly or more
8,000+
Secure in-app messages per year since launch + steadily declining inquries via web forms and email through a third-party platform
“We’re competing against big banks that can easily outpace a smaller organization like ours. We don’t have comparable budgets, hours, and resources to devote to technology. Finding Lumin as a partner has really allowed us to leverage their expertise and punch above our weight class.”
— Brian Gregory, SVP & COO, LAFCU
