In a global economy reliant on digital transactions, the digital banking industry safeguards the financial lives of individuals and businesses and the efficiency, security, and accessibility of fiscal data and systems. And yet, the industry has accepted standards that are no longer acceptable in today’s mobile, tech-driven world. Pioneers like Amazon and Netflix have set the stage for tech operational efficiency and hyper-personalization. And, with trillions in generational wealth set to exchange hands in the next decade, the tech-motivated, digital-native generations are now fully engaged in complex banking.
Built on the backs of now-antiquated technology, the digital banking industry has settled: platforms just “go down,” tech upgrades and client requests take years to execute, and customer service teams grow to manage long queues of unsatisfied users. The digital banking platform is viewed as an expense, not a profit center. Operational costs and human resource requirements are a drag on the balance sheet. Users are not empowered or enabled and are compelled to turn to corporate banking giants, far removed from their community, business, and family.
Lumin Digital is changing that. In 2016, the founders of Lumin Digital built a company that would shift this paradigm. The result of a bold vision, Lumin Digital is redefining standards and resetting the expectations of an entire industry. The market, clients, and future clients recognize this shift. In just this past year, continuing on its exceptional growth trajectory, Lumin has increased its client base by nearly one-quarter and the number of users under contract by nearly one-third. With the recent announcement of more than $160M in growth equity financing, Lumin Digital has cemented its place in the industry and will continue to invest in innovation to drive value for clients, their users, and shareholders.
“We’re proud of the growth we’ve achieved and the confidence investors have shown in our vision,” said Jeff Chambers, CEO of Lumin Digital. “By consistently delivering strong ROI to our clients, we help them enhance operational efficiency and drive meaningful growth. Our focus remains on powering our clients to deliver digital experiences that surpass industry standards.”
Our retail and commercial clients experience an unmatched product and white-glove client service.
Lumin’s future-ready, cloud-native digital banking platform is always on (99.999% uptime), available from anywhere (no branch needed) and accessible anytime (24X7). We continuously monitor and maintain our platform to ensure reliable, around-the-clock accessibility for users, regardless of their location or time zone. With weekly updates and new features, Lumin’s technology and client experience teams deliver so that financial institutions and their employees can focus on what’s next, not troubleshoot the day’s problems. “Our clients have said goodbye to service outages, waiting for new features, endless support tickets, and delayed go-lives,” commented Lisa Daniels, chief delivery officer. “With continuous innovation and a commitment to long-term partnerships, we have never settled for the status quo. And neither do our clients. It’s no wonder that our clients are enthusiastic supporters and our greatest champions.”
Learn more about Lumin’s client service model.
- 100% On-time launches
- 100% SLA compliance
- 200+ platform enhancements per year with weekly updates and 99.999% uptime, including during maintenance windows
Success happens, together.
Lumin Digital’s core belief is that collective growth and success are exponentially realized. “Our intentional culture, growth, and expectations have given way to excellence,” explained Lisa Sutton, chief talent officer, at Lumin Digital. “Our commitment to employee engagement directly shapes the client experience. Our employees stay. They forge true, lasting partnerships with clients.”
- 99% employee engagement
- Great Place To Work Certification®
- < 4% voluntary turnover
- 5.0/5.0 Glassdoor rating
Learn more about Lumin’s culture.
Attract users and grow.
Staying ahead of the trend attracts users. Human-inspired design and top-tier security measures keep them engaged. “Lumin’s clients increase wallet share, grow loan portfolios, and optimize operations,” said Kelley Michalik, chief commercial officer. “They win on both sides of the balance sheet.”
Lumin’s clients experience:
- Asset growth 2X the U.S. and competitor average
- Market share growth 8X the U.S. average
- Operational costs plummeting with call center queues diminishing within days of implementation
- Market-leading adoption rate of 77%
Learn more about Lumin’s impact.
Engineered for excellence, users love the experience.
Lumin’s user experience exceeds the expectations of the digital-native generation: personalized, human-centric, and user-informed digital banking experiences, customized dashboards, financial wellness tools, youth banking programs, and consistent access across all devices. Sean Weadock, chief product officer, said, “Our platform, born in the cloud, easily adapts to what’s next without major overhauls. With robust security features and unmatched reliability, we ensure services remain uninterrupted and cutting-edge.” Personalized financial actions, tips, and next-best actions are aligned to both the “every day” and “big financial moments that matter” in an individual’s life—moments like the birth of a child, a medical emergency, or trying to save for a big, milestone purchase.
Users highly rate the Lumin platform:
- 4.85 out of 5 app rating
- 82% “love” the App
- ISky Research shows Lumin’s Voice of the Client score is 9 points higher than the U.S. average, and their utility score is 14 points higher than the U.S. average
Learn more about Lumin’s technology.
Impact, realized.
Lumin’s platform is always on and always available. Every user, no matter current financial health, limitations, or accessibility, can plan for a brighter future. Now, with nearly 5M users spending over 3.5M collective hours on the platform each month, our reach extends to communities beyond physical borders.
Financial institutions grow, employees thrive, and users are empowered to manage their financial lives and plan for a better future. Lumin Digital is (re) imagining the future of anywhere, anytime digital banking.
