Client Experience
(Re)imagining your success, together
Say goodbye to service outages, waiting for new features, endless support tickets, and delayed go-lives.
Our Approach
Moving the standard of excellence forward
From our first implementation to our latest, Lumin’s digital banking platform continues to outperform and outpace. Year over year, our NPS is near 90. Committed to intentional growth, we have an unmatched and unblemished record of successful client implementations. We always launch on time.
Long-term partnership
Trust, respect, and boldness are at the heart of our promise. We champion client partnership to ensure ongoing success that is meaningful and unique to each client.
Industry-leading methodology
Our team of seasoned industry experts has over 240 years of combined experience. They bring tried-and-true methodology to ensure success and 100% on-time launches—always.
Continuous innovation
We take data, science, industry insights, and client feedback seriously. We initiate innovation, bringing forward ideas that challenge, raise, and reset expectations. Our product roadmap, collaborations, integrations, and signature programs drive forward impact.
Ongoing advice and peer support
We succeed, together. Each client’s momentum is studied and benchmarked to inform further growth strategies. Too, clients connect and support each other, collaborating and bringing forward industry-wide challenges to be addressed, for the good of each.
Our Signature Programs
Tap into innovation
From partnerships to FinTech Accelerator programs to client groups, uniting the best of the best solves the industry’s biggest challenges.
FinTech Accelerator Program
The FinTech Accelerator program fast-tracks innovation. When leaders and innovators collaborate, the availability of breakthrough products and technologies accelerates for all financial institutions.
Client-Led Advisory Groups
Client-Led Advisory Groups directly influence product development, ensuring our roadmap solves the most pressing challenges.
Lumin Digital User Group
Our clients, from organizations of all sizes, share best practices, problem-solve challenges, and learn from each other. This community-driven approach ensures a continuous feedback loop and innovation-driven change.
Transform with confidence
With a client-centric approach, proven methodology, and a track record of 100% on-time launches, we ensure a seamless transition that positions you for long-term success.
240+
years of combined experience
50+
successful launches
100%
on-time launches
5M+
users under contract
220+
product enhancements in 2023
100+
active members of the Lumin Digital User Group
At the beginning of our partnership, we shared our strategic plan with Lumin and they came up with solutions to help us meet those goals. I have so much confidence in the ways we will continue to evolve.
Lindsay McCall
Chief Operations Officer, Consumers Credit Union
We’re beginning this journey of digital transformation and focusing on digital first. When we have a partner like Lumin that is well-aligned with that philosophy, it’s going to help us roll out new features much more quickly to members.
Liz Fee
VP of Payments and Operations, Citadel Credit Union
Lumin makes things simple and makes things easy. From a conversion standpoint, this was one of the smoothest and easiest transitions that we have made in our credit union’s history. Every single milestone—every single promise they have made to us—they have executed on. And they have executed well.
Michael Tranum
Chief Technology Officer, DuPont Community Credit Union
