San Ramon, Calif. — (Feb. 18, 2020) — Lumin Digital, a PSCU company, has announced that
First South Financial Credit Union (Bartlett, Tenn.) has signed a multi-year agreement for Lumin
Digital’s cloud-based platform as the credit union’s digital banking solution for retail and
business banking, as well as bill pay solutions. First South Financial will have more than 25,000
active users on the platform, which is slated to launch in June 2020.
Founded in 1957 to serve personnel on the Naval base in Millington, Tenn., First South
Financial has grown into a robust financial institution with locations throughout Tennessee and
Mississippi. With a mission to provide a wide range of financial services to members in a
convenient and efficient manner, First South Financial offers a full suite of electronic products
and services to ensure members can bank with the credit union when and how they want. The
addition of Lumin Digital’s retail and business banking and bill pay services is another step
toward achieving its mission.
“Having a digital platform that delivers all the tools today’s members need to manage their
financial lives is crucial as transactions move from branches to mobile devices. We are pleased
to partner with Lumin Digital to provide these necessary digital banking services to our
members,” said Tammy Craig, Chief Information Officer of First South Financial. “Lumin Digital
will offer our members a refreshing online and mobile banking experience and give them the
enhancements they want and expect, including card controls, travel notifications, savings goals
and more. We strive to deliver the best to our members, and Lumin Digital will help us achieve
this goal in the digital banking space.”
As a cloud-native digital banking platform built using modern, market-leading technology, Lumin
Digital provides members with a tightly integrated and customized experience that rivals the
offerings available from big banks. In creating a truly personalized journey, Lumin Digital helps
credit unions better engage with their members, increase value and deepen relationships – all at
secure speed.
“We are proud that First South Financial has put its trust in us as a provider that can keep the
credit union and its offerings relevant and innovative in a crowded marketplace,” said Jeff
Chambers, President of Lumin Digital. “Lumin Digital’s member engagement strategy will help
First South Financial build and maintain a healthy relationship with members who prefer to do
their banking online, extending the credit union’s support services from inside its branch lobbies
into the digital lives of members.”
Unveiled at PSCU’s 2018 Member Forum, Lumin Digital continues to drive innovation in the
digital banking space, differentiating itself through technology built for human connection. Lumin
Digital’s offering provides seamless access to a wide array of PSCU platforms and services,
including card services, data analytics and contact center support. For more information, visit
lumindigital.com.
About Lumin Digital
Lumin Digital, a PSCU company headquartered in San Ramon, Calif., delivers digital banking
solutions to credit unions across the United States. Founded by financial technology experts,
Lumin Digital is working to redefine digital banking with its proprietary member engagement
platform, providing credit unions with a solution that allows them to quickly and safely adjust to
their member needs. Through the use of Lumin Digital’s member data and predictive analytics,
credit unions have the ability to create custom experiences for members, creating a truly
personalized journey that helps their members thrive while building a connected relationship.
For more information, visit lumindigital.com.
About PSCU
PSCU, the nation’s premier payments CUSO, supports the success of 1,500 credit unions
representing more than 3.8 billion transactions annually. Committed to service excellence and
focused on innovation, PSCU’s payment processing, risk management, data and analytics,
loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help
deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member
support is provided by contact centers located throughout the United States. The origin of
PSCU’s model is collaboration and scale, and the company has leveraged its influence on
behalf of credit unions and their members for more than 40 years. Today, PSCU provides an
end-to-end, competitive advantage that enables credit unions to securely grow and meet
evolving consumer demands. For more information, visit pscu.com.
