San Ramon, Calif. — (August 13, 2019) — Lumin Digital, a PSCU company, announced Westerly Community Credit Union (Westerly, R.I.) has signed a multi-year agreement for Lumin Digital’s cloud-based platform as the credit union’s digital banking solution for retail and mobile banking, as well as bill pay solutions. Slated to launch in December 2019, WCCU will have more than 10,000 active users on the platform.
Founded in 1948 and currently holding more than $309 million in assets, WCCU’s mission is to provide the absolute best service to its members while preserving long-term financial stability. In searching for a digital banking partner, WCCU was looking for a forward-thinking company that would continue to evolve and update its technologies, solutions and services to meet the changing needs and expectations of its members. The credit union found this partner in Lumin Digital.
“As more business shifts from traditional branch activity to online activity, we wanted to make sure our members are experiencing the same high level of service via our Online and Mobile Banking platforms as they do face to face,” said Stephen White, President and CEO for WCCU. “Through Lumin, we are confident we will be able to provide the best digital experience, with the most up-to-date and innovative solutions, to continue our focus of helping our members achieve their financial goals.”
As a cloud-based digital banking platform built using modern, market-leading technology, Lumin Digital provides members with a tightly integrated and customized experience that rivals the offerings available from big banks. In creating a truly personalized journey, Lumin Digital helps credit unions better engage with their members, increase value and deepen relationships—all at secure speed with minimal risk.
“Providing unparalleled service and tailored digital experiences is paramount in everything we do,” said Jeff Chambers, President of Lumin Digital. “The team at Westerly CCU made it clear it is important for them to know their digital members just as well as they know members who frequently visit their branches. Lumin Digital shares this vision and is eager to help extend the credit union’s support and services from inside its lobbies into the digital lives of its members.”
The formation of Lumin Digital was announced at PSCU’s annual Member Forum in April 2018. As a PSCU company, Lumin Digital’s offering provides seamless access to a wide array of PSCU platforms and services, including card services, data analytics and contact center support. For more information, visit LuminDigital.com.
About Lumin Digital
Lumin Digital, a PSCU company headquartered in San Ramon, Calif., delivers digital banking solutions to credit unions across the United States. Founded by financial technology experts, Lumin Digital is working to redefine digital banking with its proprietary member engagement platform, providing credit unions with a solution that allows them to quickly and safely adjust to their member needs. Through the use of Lumin Digital’s member data and predictive analytics, credit unions have the ability to create custom experiences for members, creating a truly personalized journey that helps their members thrive while building a connected relationship.
For more information, visit LuminDigital.com.
PSCU, the nation’s premier payments CUSO, supports the success of 1,500 credit unions representing more than 2 billion transactions annually. Committed to service excellence and focused on innovation, PSCU’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 40 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit pscu.com.