Vermont State Employees Credit Union Partners with PSCU’s Lumin Digital for Digital Banking and Bill Pay Support
San Ramon, Calif. — (Feb. 26, 2020) — Lumin Digital, a PSCU company, has announced that VSECU (Vermont State Employees Credit Union) has signed a multi-year agreement for Lumin Digital’s cloud-based platform as the credit union’s digital banking solution for retail and business banking, as well as bill pay solutions. VSECU anticipates having more than 25,000 active users when it launches on the platform in July 2020.
Founded in 1947 in Montpelier, Vt., VSECU was established with the “People Helping People” credit union philosophy in mind to offer affordable savings and credit and serves nearly 70,000 members today as a community-based credit union for everybody in Vermont. The credit union has continued to expand its membership base and established a new vision in 2016 to inspire a movement that brings people together to empower the possibilities for greater financial, environmental and social prosperity.
In order to continue elevating this vision and meet the expectations of its growing membership, VSECU set out to find a digital banking partner that could rebuild its electronic delivery channel and would work with the credit union to create a single application its members could use to manage their VSECU accounts and services. VSECU currently works with PSCU for credit and debit card services, as well as contact center support services.
“PSCU’s unique position in the industry as a cooperative providing card management services, 24/7 contact center services and, most recently, a state-of-the-art digital banking platform, made Lumin Digital an ideal partner. Plus, the talent and experience the Lumin Digital team brings to the table are extremely impressive,” said Rick Hommel, senior vice president, Technology and Operations at VSECU. “The new, innovative technology being used for Lumin Digital’s platform allows for a seamless, device-agnostic member experience that rivals any of the big bank and fintech offerings in the marketplace today. We are very excited to continue building on our existing partnership with PSCU and are enthusiastic about showcasing the Lumin Digital platform to our members.”
As a cloud-based digital banking platform built using modern, market-leading technology, Lumin Digital provides members with a tightly integrated and customized experience that matches the offerings available from larger financial institutions. In creating a truly personalized journey, Lumin Digital helps credit unions better engage with their members, increase value and deepen relationships – all at secure speed.
“Lumin Digital is very appreciative of the trust the VSECU team has instilled in us to meet their members’ needs and expectations to help them reach their financial goals,” said Jeff Chambers, president of Lumin Digital. “We are eager to see what VSECU is able to accomplish with this new platform and look forward to seeing the results together.”
Unveiled at PSCU’s 2018 Member Forum, Lumin Digital continues to drive innovation in the digital banking space, differentiating itself through technology built for human connection. Lumin Digital’s offering provides seamless integration to a wide array of PSCU and other platform tools and capabilities, including card services, rewards management and data analytics, to provide a truly member-centric experience. For more information, visit lumindigital.com.
About Lumin Digital
Lumin Digital, a PSCU company headquartered in San Ramon, Calif., delivers digital banking solutions to credit unions across the United States. Founded by financial technology experts, Lumin Digital is working to redefine digital banking with its proprietary member engagement platform, providing credit unions with a solution that allows them to quickly and safely adjust to their member needs. Through the use of Lumin Digital’s member data and predictive analytics, credit unions have the ability to create custom experiences for members, creating a truly personalized journey that helps their members thrive while building a connected relationship. For more information, visit lumindigital.com.
PSCU, the nation’s premier payments CUSO, supports the success of 1,500 credit unions representing more than 3.8 billion transactions annually. Committed to service excellence and focused on innovation, PSCU’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 40 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit pscu.com.