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From user engagement to secure transactions, everything you need to know about digital banking

Resources

From user engagement to secure transactions, everything you need to know about digital banking

Resources

Featured:

What Are Zero-Downtime Upgrades, and Why Do They Matter for Your Financial Institution?

Digital Banking, Financial Technology, Security, User Experience,

Customers of financial institutions, including both consumers and businesses, fully expect their online banking experience — whether via a Web browser on a PC or laptop, or via the institution’s…
Explore:

How Credit Unions Can Improve Their Bottom Line

Credit Unions,

While a credit union isn’t a simple for-profit business, like a bank, you’re still responsible for providing your members with an operating profit. It’s what pays the bills, insulates the…

Is Your Financial Marketing Agile Enough for the COVID Era?

Digital Banking, Financial Technology,

It’s a well-worn cliché that every crisis also represents an opportunity, but that familiarity doesn’t mean it’s any less true. Financial marketing during the COVID era is a case in…

Member-First: The Importance of the Customer Journey and Personalization

Credit Unions, User Experience,

The “member experience” is central to credit unions, and in theory, it’s a key differentiator between CUs and their rivals: banks and (increasingly) digital-only fintech platforms. In practice, it’s ever-more-difficult…

Remaining Agile and Innovative During Slow-Growth Periods

Digital Banking, Financial Technology,

Even the best-run institutions seldom enjoy an indefinite run of steady, gratifying growth. Banking trends run in cycles and slowdowns and reversals will happen, sometimes with little warning. Some institutions…

How to Work With Third-Party Service Providers to Adapt to Changing Times

Financial Technology, Security, User Experience,

As the current environment continues with uncertainty, financial institutions have found themselves needing to adapt to a rapidly changing landscape. Digital services that may have made sense six months ago…

Case Study: How Lumin Digital Helped Consumers Credit Union

Case Study,

Lindsay Land serves as the Vice President of Operations for Consumers Credit Union (CCU) in Kalamazoo, Michigan. In the fall of 2019, Consumers CU converted to Lumin Digital’s cloud-based platform,…