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From member engagement to secure transactions, everything you need to know about digital banking

Resources

From member engagement to secure transactions, everything you need to know about digital banking

Resources

Featured:

Fighting Fraudsters with Better Authentication

Digital Banking, Financial Technology, Security,

Last month at Lumin Digital, we rolled out Google Authenticator support to all our client financial institutions, for no additional charge. This feature, which allows users to scan a barcode…
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Data-Backed Insights Can Create Generational Relationships Through Digital Banking

Customer Experience, Digital Banking, Personal Finance, User Experience,

Discussions of digital banking trends tend to revolve heavily around millennials and how to court them. This is only natural — they’re a large demographic, and an important one, just…

Transparency Builds Loyalty; Banking Technology Can Help

Customer Experience, Digital Banking, Personal Finance, User Experience,

A fundamental difference between a credit union and its competitors — conventional banks and faceless fintech startups — is that a credit union is community-based. This is true not just…

How to Find (and Attract) Members Outside of Your Target Demographic

Customer Experience, Digital Banking, User Experience,

As a credit union, it is likely you have branded yourself via member demographics and are attracting a specific type of audience. While not necessarily a critical problem, diversifying your…

Customer Experience Strategies to Improve Member Experience

Customer Experience, Digital Banking, User Experience,

Knowing your members and providing a degree of personal service that the big banks struggle to match has always formed a core part of the credit union model. That approach…