From user engagement to secure transactions, everything you need to know about digital banking

Resources

From user engagement to secure transactions, everything you need to know about digital banking

Resources

Featured:

8 Ways Financial Institutions Need to Rethink Their Branch Strategy

Credit Unions, Customer Experience, Digital Banking,

Physical branches have always been a tangible reminder of financial institutions’ place in the community. Modern branches have traded the traditional temple-of-stone look for something more utilitarian, but the branch…

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5 Questions to Ask Before Pivoting to a New Digital Platform

Digital Banking, Financial Technology, User Experience,

Modern users expect more from their financial institution’s mobile apps. Mobile banking apps are meant to make digital banking more convenient for end-users, yet according to the results of a…

Case Study: How Lumin Digital Helped Heritage Family Credit Union Increase Its Digital Banking Engagement

Case Study, Credit Unions, Customer Experience, Digital Banking, User Experience,

Katye Munger is the Assistant Vice President of eCommerce at Heritage Family Credit Union. We recently chatted with her about her experience working with Lumin Digital, and how their new…

5 Top Features Mobile Banking Apps Should Offer

Digital Banking, Financial Technology, Personal Finance, User Experience,

By 2021, roughly 7 billion people will be mobile users worldwide. To reach them, financial institutions must be willing for their mobile banking apps to exceed consumer expectations. There already…

What Are Zero-Downtime Upgrades, and Why Do They Matter for Your Financial Institution?

Digital Banking, Financial Technology, Security, User Experience,

As a financial institution, your customers fully expect their online banking experience — whether via a Web browser or the mobile app — to be available and functioning every time…

Member-First: The Importance of the Customer Journey and Personalization

Credit Unions, User Experience,

The “member experience” is central to credit unions, and in theory, it’s a key differentiator between CUs and their rivals: banks and (increasingly) digital-only fintech platforms. In practice, it’s ever-more-difficult…

How to Work With Digital Banking Service Providers to Adapt to Changing Times

Financial Technology, Security, User Experience,

As the current environment continues with uncertainty, financial institutions have found themselves needing to adapt to a rapidly changing landscape. Digital services that may have made sense six months ago…