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From user engagement to secure transactions, everything you need to know about digital banking

Resources

From user engagement to secure transactions, everything you need to know about digital banking

Resources

Featured:

Is Video Banking the Future? What Credit Unions Need To Know

Customer Experience, Digital Banking,

by Marty Aquino   Video banking is a big step towards an ideal hybrid of in-person branch and digital banking. Telephone banking and chatbots proved extremely popular for end users…
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How Automation is Transforming Banking – and What’s Next

Banks, Case Study, Digital Banking,

Disruption. That’s the term used to describe the technology altering the way businesses operate, and the banking world is no exception. Automation has already long been at work changing how…

Should Credit Unions and Banks Return to Normal?

Case Study, Credit Unions, Customer Experience, Digital Banking,

Overnight the COVID-19 pandemic forced the banking industry to rethink behaviors and priorities. Banks and credit unions were forced to learn quick lessons to survive during lockdown periods and focus…

How Lumin Digital Is Helping Interra Credit Union Innovate Quickly

Case Study, Credit Unions, Customer Experience, Digital Banking,

Indiana-based Interra Credit Union partnered with Lumin Digital to enhance its members’ digital banking experience. Candace Gleason, vice president of operations support at Interra Credit Union, discusses the ease of…

Case Study: How Lumin Digital Helped Heritage Family Credit Union Increase Its Digital Banking Engagement

Case Study, Credit Unions, Customer Experience, Digital Banking, User Experience,

Katye Munger is the Assistant Vice President of eCommerce at Heritage Family Credit Union. We recently chatted with her about her experience working with Lumin Digital, and how their new…

Case Study: How Lumin Digital Helped Consumers Credit Union

Case Study,

Lindsay Land serves as the Vice President of Operations for Consumers Credit Union in Kalamazoo, Michigan. In the fall of 2019, Consumers CU converted to Lumin Digital’s cloud-based platform, seeking…